I've been with sprint since 2001 and lately i have been wondering why? I'm not fascinated by every phone that comes out and i do not like jumping around from provider to provider. Just recently my screen cracked on my phone and because i have insurance decided to make a claim. During the process i'm prompted to pay $150 for a replacement phone. WHY? The phone i have is already two generations old and it does not make sense to pay that much money for an old phone, so WHERE IS THE CUSTOMER APPRECIATION?
They got none. A lot of 10+ year customers are leaving and I'm one of them. They don't do much out of courtesy. Loyalty not even. Remember this is a company that got rid of those offers for loyalty customers.
Bad network,slow data,no help customer service.
Its lime prepaid but you pay more
thats just how the insurance works..if your phone was still new and you cracked the screen your options are pay outright for a brand new phone OR pay the 150..since your phone is so old you can either pay the 150 for a replacement OR start up a new contract and get a discounted newer phone..OR jump to another carrier..which you'll still be dealing with that same insurance company since they all go through them.
After 16+ years I left too.
Funny thing is that with my phone, the buyback value to sprint (the price they would give me for my phone if I sold it back to them) was $5.00 in working condition.
However, if I needed that same $5.00 buy back phone replaced, the insurance wants $150.00
I left for ATT about two months ago and am SOOO much happier across the board.