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Where is the customer appreciation?

Journeyman

Where is the customer appreciation?

I've been with sprint since 2001 and lately i have been wondering why? I'm not fascinated by every phone that comes out and i do not like jumping around from provider to provider. Just recently my screen cracked on my phone and because i have insurance decided to make a claim. During the process i'm prompted to pay $150 for a replacement phone. WHY? The phone i have is already two generations old and it does not make sense to pay that much money for an old phone, so WHERE IS THE CUSTOMER APPRECIATION?

4 REPLIES 4
Wizard

Re: Where is the customer appreciation?

They got none. A lot of 10+ year customers are leaving and I'm one of them. They don't do much out of courtesy. Loyalty not even. Remember this is a company that got rid of those offers for loyalty customers.

Bad network,slow data,no help customer service.

Its lime prepaid but you pay more

Master

Re: Where is the customer appreciation?

Thank you for reaching out to us. Sorry to hear about your phone issues. Please send me a private message. Include your phone number, pin or security answer, and the link to this post. I look forward to your response.

Sincerely,

Colleen
GrandMaster

Re: Where is the customer appreciation?

thats just how the insurance works..if your phone was still new and you cracked the screen your options are pay outright for a brand new phone OR pay the 150..since your phone is so old you can either pay the 150 for a replacement OR start up a new contract and get a discounted newer phone..OR jump to another carrier..which you'll still be dealing with that same insurance company since they all go through them.

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Wizard

Re: Where is the customer appreciation?

After 16+ years I left too.

Funny thing is that with my phone, the buyback value to sprint (the price they would give me for my phone if I sold it back to them) was $5.00 in working condition.

However, if I needed that same $5.00 buy back phone replaced, the insurance wants $150.00

I left for ATT about two months ago and am SOOO much happier across the board.

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