Disclaimer: Disclaimer: The Product Ambassadors are Sprint employees from many different parts of the company that love technology. They volunteer to test out all sorts of Sprint devices and offer opinions freely to the Community. Each Product Ambassador shares their own opinions of these devices, therefore the information in this post does not necessarily reflect the opinions of Sprint. The PAs are not corporate communications, CARE, technical support, product management or product marketing and should not be expected to respond to Community members in the capacity of any of these roles.
- This update is a two step process, involving a download of the update to your phone, followed by the installation of the update to
your phone. During the installation step, your phone will be unable to make or receive calls.
- Download/installationtime over 4G or Wi-Fi will take around 10 minutes. Download time over 3G will take approximately20 minutes.
- Prior to download/installation, you will be reminded with a message stating "Your device will be out of service while installing
- Battery should be charged to approximately 50% before starting the update and should not be removed during the update - Updates are available OTA (over the air) only and are 'pushed' to devices in stages over a 3 week time period . Device selection is random.
Update your software:
Software will be automatically downloaded to your phone
1. A system update screen will prompt the user to 'install now' or 'install later'
If 'install later' is selected, a reminder will be sent once or twice a day to install the update
If 'install now' is selected, the phone will power off and back on to complete the software update
Check for updates (only available if 'install later' was selected in step 1 above)
1. Go to the Home screen
2. Tap Apps > Settings > About phone > System Update > Update Samsung Software > Check now
3.Your phone will automatically download and install any available updates. You may need to power your phone off and back
on tocomplete the software update.
Check the software version on your phone:
1. Go to the Home screen
2. Tap Menu > Settings > About phone
3. The build number and software number show the current version on your phone
Note: Comments are restricted on this blog. Please post any comments under the thread for the specific software update.
Thanks to everybody who joined us for our recent ReadyNow webinar about the Samsung Galaxy S III.
Sprint Community members, customers and others all learned more about the innovative features of this phone as we teamed up with Samsung to try a new approach to helping people become more familiar with everything their smartphones can do.
Participants pre-submitted questions through Twitter and then we took numerous additional questions related to the device during the broadcast. Some of the many questions we answered were:
• “How do I access Jelly Bean again?”
• “Can you show us how to wake up Galaxy?”
• “Why do I need a Samsung account to share data with other devices?”
• “Can you use Sbeam with people that don’t have a Galaxy S III device?”
• “How do I tell what apps are running and how do I shut off background apps?”
If you were not able to join us for the live event, you still can watch a replay, which has been edited and close captioned.
Check it out and tell us what you think by completing the survey and sharing feedback here in Community!
As you can see if you watch the webinar, we were able to answer many questions and demonstrate a variety of things that Samsung Galaxy S III can do.
We promised to get back with answers to a couple of other questions. After gathering more information we now would like to share these responses.
• What are the different colors associated with contacts? If some of your contacts have a Google profile associated with it, the current status of that Google contact will appear in your Samsung Galaxy S III contact list: red for Busy, green for Available, etc. For example, Google Talk and Google Plus contact show current status.
• How do I remove an email from my Outbox? In some cases, if you have an email within your Outbox, you can open the email and go to Menu options or you can press and hold the email and use the options to delete the email.
We appreciate the feedback from participants who completed the survey at the end of the live event. Many of you found it helpful and said you enjoyed participating in the webinar.
From the ReadyNow program we offer in our stores for setting up and personalizing new devices to ReadyNow content and other helpful information we offer on the “Support” section of Sprint.com, we always are looking for the best ways to assist our customers.
If webinars such as the one we just did about Samsung Galaxy S III are helpful, we certainly would consider offering similar events in the future.
Please take a look at the replay and let us know if you liked it. What other topics would you like to see featured in other webinars?
Do you know how to use gestures on your Samsung Galaxy S® III, like holding your hand flat on the screen to mute sounds or swiping your palm across the screen to take a screenshot? Did you know you can even use facial recognition to unlock the screen?
The phone is packed with unique features that make it fast and easy to share pictures, videos and presentations between devices or with friends and select groups of people.
Don’t miss this great opportunity to learn more about how to use the phone’s innovative features and ask questions.
Sprint and Samsung are hosting a Ready Now Live webinar featuring the Samsung Galaxy S® III on Tuesday, December 11 at 12:30 PM (CT). Join us as we showcase Sprint’s Ready Now program and answer customer questions live about the Samsung Galaxy S® III and all of its fun features.
You can get tips on how to maximize the performance of your Samsung Galaxy S III, personalize the phone to fit your needs and learn where to find troubleshooting tips if you have questions later about your device. You also can submit questions in advance to our Sprint and Samsung Ready Now Live hosts via Twitter. Send your question in a Tweet and use the hashtag #sprintreadynow and your question might be answered during the Webinar. Don’t forget to mention @sprint in your tweet!
Don’t be shy—your questions can be as simple as how to set up email on your new S III or as complex as how to use Near Field Communications to share contacts, Web pages, YouTube videos and apps.
To get the most out of the event, plan to log in using a computer or device other than your Samsung Galaxy S®III so you can follow along with our experts to maximize performance and personalize your own device. Please register for the event.