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cannot receive texts unless if I make a phone call Lakewood, Ohio 44107

Patron

cannot receive texts unless if I make a phone call Lakewood, Ohio 44107

I can't receive texts or phone calls unless if I make a phone call. I've tried getting support from chat agents and phone representatives and my issues been unresolved.

2 REPLIES 2
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Wizard

Re: cannot receive texts unless if I make a phone call Lakewood, Ohio 44107

Hi l2d69,

Thanks for visiting Sprint's Community post regarding the inability to receive text messages unless you make a call. I apologize that you are experiencing this issue. Since the conceptions of this issue, have you power cycled your device? Also, try updating your profile and PRL's.

Thank You,

DePaul W.

Sprint Social Care Team

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Patron

Re: cannot receive texts unless if I make a phone call Lakewood, Ohio 44107

Hi _DePaul,

Thanks for the reply, yes I have done all of that over tech support and haven't had my issue resolved.

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