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error 97 when sending text messages through my airave

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Journeyman

Re: error 97 when sending text messages through my airave

I talked to Sprint Tech (Airave).  Apparently there is a known issue not only for the S3 but any new phone you activate when having an Airave.  They did some software push that basically reset the Airave to the factory settings. He said it may let text work for a few days or so but then I should push the Factory settings reset button on the Airave to reset it.

He said they are working on a software solution that will be pushed out. No ETA.  He said they will email Airave customers.

Journeyman

Re: error 97 when sending text messages through my airave

THANK YOU for suggesting resetting the MSID.

Resetting the MSID on my phone (an LG Rumor) *seems* to have worked but I am still cringing in anticipation of that error message popping up again. I am glad to hear Sprint/Airave is working on a solution and hope it is successful in its implementation. My problem is that I have absolutely no control over the device that caused my problem, as I live in an apartment building and the device belongs to one (not sure which one) of my many neighbors.

After the Sprint representative (one of SO many I’ve spoken to in the last several weeks) I spoke to on the phone told me there was absolutely nothing that could be done without my knocking on doors, finding out who's device it is, and subjecting that individual to the torturous and ineffective “customer service” of Sprint (and after calling back twice that morning to try and get an actual answer) (all of this following five weeks of going ‘round ‘round in circles with countless other Sprint Reps, on the phone, online, and in various stores), I returned again to the Sprint store. There, the tech proceeded to reset my phone, again, even after my telling him that that had already not fixed the problem. Not until I insisted that he try resetting my MSID, as suggested in the above strings of this forum, would he try it, as it was a suggested fix, but NOT for my specific phone. Thankfully, knock on wood, this seems to have worked. Best of luck to anyone with an Airave, and to people in the surrounding areas…

Wizard

Re: error 97 when sending text messages through my airave

Through talking to many Sprint Airave techs ( some know more than others) you can get a block on your phone so that it will not connect to any Airave.

Highlighted
Journeyman

Re: error 97 when sending text messages through my airave

This is something to try. It has worked for us so far but time will tell. We have the same issues with both of our Galaxy S3 phones and our airave. No amount of rebooting was helping us either until it dawned on me what was happening. It appears that if your phone is activated, OR the airave is booted in range of a phone, that phone may have issues. Try putting your phone or phones into airplane mode shutting off all radios. Then reboot your airave and let all of the lights green up. Only then take your phone out of airplane mode and acquire signal. Never update your profile or prl while in range of an airave. So far this has worked and both of our GS3's have been able to text outbound. Once again, time will tell and I'll try to update if this changes. Also, if you have updated your profile and prl while in range of an airave, you may want to do it again while only in cell tower range.

So far so good, but time will tell. If this changes I'll try to update.

Journeyman

Re: error 97 when sending text messages through my airave

Worked Great !!! Thank you!

Journeyman

Re: error 97 when sending text messages through my airave

Sprint did reset my MSID and so far texting on and away from Airave seems ok. They pushed more software updates to the new Airave they sent me to.

I have a feeling however that they are not sure this is a complete fix. They mentioned Airave folks working on permanent solution.

Wizard

Re: error 97 when sending text messages through my airave

Best wishes in getting a resolution.

All I can say I no longer have issues on or off the Airave.

Journeyman

Re: error 97 when sending text messages through my airave

Hi there, was having same texting/airave issue with my "new" iPhone 4S that I bought yesterday. Went thru a bunch of other issues trying to activate an iPhone yesterday even though it was a 4s. Let's just say the quick update that the salesperson told me to "just do at home" when you plug into iTunes took 6 hours to download meaning I couldn't activate or use my new phone for about half the day.

But I digress. After finally getting it to work ok (calls, email, calendar, contacts, FaceTime, etc...) both in my house with an Airave and out in the real world, I realized the only people i could send/recieve texts from were people with other iPhones. I swear. Friends thought it had something to do with iMessage or SMS settings on the iPhone. No.

I was having Airave issues since the new, out of the box iPhone was activated/updated over my Airave. So, I followed the above post suggestion: turn iPhone to airplane mode, unlug Airave, wait for Airave to reboot and be totally happy (all solid, non-blinking green lights), turn airplane mode back off, let phone re-acquire signal, VIOLA! Now I can send/receive texts without issues.

Hope this helps someone?

Journeyman

Re: error 97 when sending text messages through my airave

Oops, clarification:

I WAS able to send/recieve all texts when I was off the Airave, either outside my house or another part of town. The only issue I had was when I was inside my house in range of the Airave and tried to text non-iPhone users. Not 100% sure why I still could text iPhone users, but not others (BlackBerry, Android users)??

Friggin' technology.

Journeyman

Re: error 97 when sending text messages through my airave

I went from an Evo to the SG3 and going throught the same problem

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