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new S9+ Sprint ID Error

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Journeyman

new S9+ Sprint ID Error

So, I love my new S9+! A couple of times each day, however, Sprint ID gives me an error: "Unable to install Default. Unable to install all contents. 1 Code: 400." I know this has to do with installing the Sprint bloatware, so I'm not all that concerned. How do I make this stop? I've tried resetting the data file and cache for the Sprint ID app, to no avail.

193 REPLIES
Sprint Social Care

Re: new S9+ Sprint ID Error

Dave_Linda,

Hey! Can you please confirm if this a bring your own device of a device that you purchased to us?


Kryshna
Sprint Social Care
Journeyman

Re: new S9+ Sprint ID Error

Was not BYOD. Purchased through Sprint website

Sprint Social Care

Re: new S9+ Sprint ID Error

Hello @Dave_Linda.

 

Since when did this started happening? How long do you have with the phone?


Joel
Sprint Social Care
Journeyman

Re: new S9+ Sprint ID Error

Got the phone on release day and have been having issue ever since

Sprint Social Care

Re: new S9+ Sprint ID Error

Let's try these steps:

 

  1. From the home screen, press the ID icon.
  2. In Choose your ID screen, select Get New. 
  3. Select spyglass icon, in Search field, enter Clean Pack.
  4. Select Install.

Let me know if the error message reappears.


Joel
Sprint Social Care
Journeyman

Re: new S9+ Sprint ID Error

My home screen doesn't have an icon for Sprint ID. It's a system app.

Sprint Social Care

Re: new S9+ Sprint ID Error

Please check if the Sprint ID icon is on the Apps screen, and perform the steps provided.


Joel
Sprint Social Care
Journeyman

Re: new S9+ Sprint ID Error

Joel: once again, there IS no "Sprint ID" icon for me to tap on. If I go to Settings>Apps>Show System Apps there it is, but I can't open it from that screen.

Sprint Social Care

Re: new S9+ Sprint ID Error

My apologies. Let us take a closer look at the error message. Please check your inbox, I'll send you a private message.


Joel
Sprint Social Care
Journeyman

Re: new S9+ Sprint ID Error

I'm getting this same issue with my S8+.  Is there a solution yet?

Journeyman

Re: new S9+ Sprint ID Error

not yet, but soon, I hope

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