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2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

Master

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

Justg718,

I would like for you to take that device into a repair store. If the tech can duplicate the issue, it may be something that can be done in the store. Given the fact the master reset is a band aide fix and only helps 15-20 mins, the store may have some better options.

Thanks,

Sequoyah
Social Care
Journeyman

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

Same issues.

Journeyman

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

Not only did this not correct the WIFI connection bug, it also managed to uninstall just about half (I'm not exaggerating) of my apps, as well as my wife's when it installed on hers about a week earlier.  Many of these were the stock Samsung/Sprint bloatware apps.  Wish I had just ignored this update.

I'm also experiencing many of the same issues as pafriedm -- significant battery drain now, and loss of contact data.

If you haven't installed this update yet, you may want to research the side effects of doing so.

Master

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

SNOOPROB40:


Let's check into this for you. Please provide your zip code, two cross streets, software version and advise if your device is set to CDMA, LTE, Auto or CDMA/LTE.



Jon H.

Sprint Social Care Team
Master

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

storycrafter,

Have you tried turning your device off, pulling the battery for a few minutes, then rebooting? It may be that your update did not complete install. Keep me posted. Thanks.

Crystal,
Sprint Social Care
Journeyman

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

I am also experiencing a massive drain on my battery.  I kill just about every app I can but I still don't have enough power to function through the whole day.  I'm a bit miffed about this latest update.  I also noticed that I can't use my PC texting app any more without actually having my phone in hand and keeping the screen unlocked.  Kinda defeats the purpose of being able to send and receive texts from your PC.

Master

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

AronEChubb,

Thanks for the post. I'm sorry to hear that you're having issues with your PC texting app and the battery is draining since the update. I'd like for you to chat with a Samsung device support specialist and see if they can assist further with not being able to text from a PC without the screen unlocked:

http://www.samsung.com/us/support/contact.

Thank You,



Sprint Social Care Team

Michael C.
Journeyman

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

90049, Barrington and Wilshire.  Software version: L720VPUFNAE, LTE/CDM

Master

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

SNOOPROB40,

Thank you for the reply. We're srry to hear about the issues you're having after the update. We checked the S. Barrington ave. and Wilshire blvd area in LA and the network seems to be functioning well there. If you set your S4 to 3G/CDMA do you notice any differences?
How much of a difference in battery life are you experiencing. Is it dropping right away after being charged?
How many apps do you have installed on your phone? Do you have any that you keep open at all times?
When connected to wifi or bluetooth does the connection always or occasionally cut out?

Thank You,



Sprint Social Care Team

Michael C.
Highlighted
Journeyman

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

I'll try to set to the 3G/CDMA.  As I understand, it may be a continued issue with some of the legacy towers in LA that haven't been replaced yet.  It does typically drop after charging quite quickly but I will try to isolate. 

Master

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

SNOOPROB40, Okay let us know if you notice a difference with it in that setting. The closer we get to completing service enhancements you will start to see a difference. *Jazmine Social care
Journeyman

Re: 2/13 - Samsung Galaxy S4 Software Update - L720VPUFNAE

I am also having huge problems. Black screen where I cant login. Huge lag time on doing almost anything. It can take me 5 minutes or more to text, make a phone call, or get logged into the phone. I have already had my Galaxy s4 replaced. The new phone worked ok for about 3 days and then the symptoms came back. I have reset several times to factory default, cleared cache, and stood on my head -- no real help. I am basically paying for a brick. This is ridiculous. Class Action Lawsuit needs to be launched...

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