My phone is doing this and it is BRAND new, I just picked it up from the store 2 days ago. I got a new S3 that was a replacement for my S2 that was having a lot of problems. I can't send any text picture messages and I can't get on to the internet or look at any social networking sites because it is telling me there is a network error. Help, please.
Thanks for getting back to me.
With the issue at hand, I would advise taking the device into a store for service and repair for the device not charging. Without insurance there would be a $50 service fee. The fee would cover the service, repair, and a replacement if needed.
Sending it back to the manufacture is definitely and option. However, we would not want you to be without a phone for such a lengthy amount of time.
Social Media Team
I installed the update and so far, it seems like it has resolved the message-crashing issue. However, now my husband's phone is doing the same thing and he hasn't gotten the update notification. Any idea when he might expect to see it? Oh, and the phone also corrupted his SD card.
I am glad to hear that. He should receive the update soon, it gets pushed through automatically. He should take the phone into the store regarding the SD card.
Sprint Social Care Team