cancel
Showing results for 
Search instead for 
Did you mean: 

Camera is loose? Is this normal or do I need a new phone

Highlighted
Journeyman

Camera is loose? Is this normal or do I need a new phone

My phone is about a week old.  I noticed the camera lens is a little loose.  This video is not mine but it is doing exactly what this guys phone is doing and he got a replacement from AT&T

S4 camera wobble - YouTube

5 REPLIES 5
Highlighted
Journeyman

I Had black spots appear in my pictures so I took it to a sprint store and they replaced the camera. Not the phone. And it cost me $50 because I don't have insurance on it

Highlighted
GrandMaster

the camera lens shouldnt be loose. one thing you can attempt if youre wanting to is to put slight pressure on it and see if it clicks back into place..SLIGHT pressure..do NOT push on this thing like youre trying to perform CPR..if it DOES snap back into place test that mofo out like no tomorrow..if everything works youre good to go..if it still has some issues take it in.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Highlighted
Journeyman

I took it in and the sprint rep said this is normal since it is held by a ribbon?

Highlighted
GrandMaster

then go back in and locate their S4 floor model..check out the lens..if it moves then there is your answer..if it DOESNT..then THERE is your answer lol..it shouldnt move..it should be fully sealed in place..

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Highlighted
Journeyman

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat