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Can't send/receive MMS messages since the 4.4.2 update

Journeyman

Can't send/receive MMS messages since the 4.4.2 update

I have not been able to send or receive MMS (pictures specifically) since my 4.4.2 update a few weeks ago.  I have tried the stock Samsung messaging app, as well as ChompSMS and EvolveSMS.  I have updated the profile/PRL/firmware/Samsung software, done the network update (##72786#), and powered down/removed the battery from the phone, but I'm still having the same problem.  The problem is occurring on WiFi, 4G LTE, and 3G (all with a strong signal).  I have no problem taking pictures, and I'm able to send/receive pictures using Facebook Messenger with no errors.  I need to know what I need to do to get this working again.

1 REPLY 1
Master

gruffbear,

It looks like you have done quite a bot of troubleshooting. Have you tried Hangouts? With the updates, Hangouts was also updated. Try uninstalling the Hangouts update. Keep me posted. Thanks.

Crystal
Sprint Social Care
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