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Galaxy S4 Data problems

Journeyman

Galaxy S4 Data problems

I have been having problems with Data from the sprint network with the Galaxy s4.   The phone works fine with WiFi and Calls/text messages, but has a hard time with data over 3G and 4G... It will show full bars on both 3G and 4G but give me error messages that no network can be found....   Any ideas how to fix? or does the phone of some issues?

49 REPLIES
Wizard

Re: Galaxy S4 Data problems

jyamarone,

Thanks for the post. Sorry to hear about your data issues. I want to check your area for you to see if we have anything going on that would cause a data issue in your area. Can you supply me with a zip and cross st to where your having this issue.

Victor

Sprint Social Care

Highlighted
Journeyman

Re: Galaxy S4 Data problems

It has been a problem all over southern California.... and for the past week

Journeyman

Re: Galaxy S4 Data problems

I also get issues where it says i am now in "data roaming" territory, but i am only five miles away from home, and I have already checked the coverage map, its all 4G Zip code 91405

Wizard

Re: Galaxy S4 Data problems

hardangelfan,

Thanks for the post. I dont show any outages in the area. I do however see we are upgrading heavily in that zip. We have a bunch of towers already upgraded with a good amount still to come by the summer. This could be the reason as we need to fine tune the signal cascade. This can throw off the signal a bit. Have you tried to do power cycles and prl/profile updates? I can assist in getting you the directions to do so depending on your device.

Victor

Sprint Social Care

Wizard

Re: Galaxy S4 Data problems

jyamarone,

Thanks for the post. Sorry for the issues you are having . I can gladly look into this area of S.California are you able to provide me a zip and cross st so I can look a bit more into it for you.

Victor

Sprint Social Care

GrandMaster

Re: Galaxy S4 Data problems


jyamarone wrote:



I have been having problems with Data from the sprint network with the Galaxy s4.   The phone works fine with WiFi and Calls/text messages, but has a hard time with data over 3G and 4G... It will show full bars on both 3G and 4G but give me error messages that no network can be found....   Any ideas how to fix? or does the phone of some issues?


the bars only show voice reception...not data reception..so you can have barely one bar showing but have great data speeds...and of course in your case it works vise versa lol..

he will need a zip code and the cross streets to where you see this the MOST..saying southern california is like trying to find a specific needle in a huge pile of needles..narrow it down for him a bit

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I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Galaxy S4 Data problems

I have nothing but problems with data and have requested and denied an airrave. I work in downtown new orleans and everyone in my building has no problems with verizon, and other services. When will Sprint listen to this major problem?? I also get messaging has stopped. The customer service and data service is awful.

Wizard

Re: Galaxy S4 Data problems

GINALABORDE,

Thanks for the post. Im sorry to hear your having such trouble at your work address. What was the reason they denied you the Airave? I know that we will only provide an Airave to the home address,so trying to get one for your work address wont work. I can look into what is going on with service in your work area. I see you work in New Orleans, but can you narrow this down with a zip and cross st.?

Victor

Sprint Social Care

Journeyman

Re: Galaxy S4 Data problems

1901 perdido new orleans, la. I have to turn off 4 g for it to work at all.

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