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Galaxy S4: Replacement phone, cracked glass and TEP

Journeyman

Galaxy S4: Replacement phone, cracked glass and TEP

Galaxy S4:  Last weekend I used TEP to replace a phone that was stolen.  Yesterday   (before the Otterbox arrived last night) I dropped the replacement phone and the glass cracked.   I doubt that TEP can be used twice in a week  but  I will check. In the meantime, any suggestions for how/where to have the glass/front replaced?  I have NEVER had such a fragile phone.  No gorilla glass, that is for sure.  Not a good week!

2 REPLIES 2
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Master

Re: Galaxy S4: Replacement phone, cracked glass and TEP

Dogmapa Sorry to hear that your device screen cracked so soon. We do not have options to replace the screen. The only option would to continue with Asurion insurance (TEP-total equipment protection). http://protection.sprint.com/. *David S Sprint Social Care
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Master

Re: Galaxy S4: Replacement phone, cracked glass and TEP

with my understanding, there is no limitation to the amount of claims you can do with Asurion, that's why it is an insurance plan.

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