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Galaxy S4 Software Update - Lock Screen Issues?

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Journeyman

Galaxy S4 Software Update - Lock Screen Issues?

Is anyone else experiencing issues with the lock screen since the MF9 Update?

My widgets are not always showing up, my music player isnt showing up and I'm have difficulty with my pattern lock!!!


5 REPLIES 5
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Journeyman

Re: Galaxy S4 Software Update - Lock Screen Issues?

Im having a similar problem with my music player and Slacker.  I dont use the other apps so I dont know if I am having a problem with those.

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Journeyman

Re: Galaxy S4 Software Update - Lock Screen Issues?

That was a great phone we had there.........once

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Journeyman

Re: Galaxy S4 Software Update - Lock Screen Issues?

SimonMagus,

Oh no! I am not seeing anything regarding this, and I definitely understand how frustrating this can be. If you remove the battery for about 30 seconds, this will help clear the cache on the phone and may resolve the issue. If this doesn't work, I would recommend taking your phone into the closest Service and Repair store. You can locate this by going to www.sprint.com/storelocator. Let me know if you need any further assistance. I am here for you!

*Andi R.

Social Care

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Journeyman

Re: Galaxy S4 Software Update - Lock Screen Issues?

Yeah.....no luck.

Highlighted
Journeyman

Re: Galaxy S4 Software Update - Lock Screen Issues?

SimonMagus,

I would recommend taking it to your local Service and Repair store then. I have reached out to several other departments as well as others that have this phone, and it seems that this is not a common issue. I apologize for the frustration.

*Andi R.

Social Care

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