I just got a Galaxy S4 Spark enabled phone from Sprint. When the phone was first turned on at the Sprint store it booted to a Sprint Spark Logo Splash Screen and activated properly, everything was OK, I went home. Once I arrived at home and restarted the Phone a System Update was downloaded, it being KiKat 4.4.2, I installed it and everything went as it should, however I have noticed since the update when the phone boots, it boots to a Samsung splash screen and the Sprint Spark Screen is never seen, the phone appears to be operating ok but I wonder since this update deleted or hid the Sprint Splash screen if the system is possibly corrupt or missing a file. I have had many Sprint phones from many manufactures and they have all booted to a Sprint Splash Screen. I honestly think something is corrupt. Anyone ever seen or heard of such a thing ?
Negative, I followed your steps 2 times, you forgot a step also, connection optimizer has to be turned off or it will connect to WiFi automatically. It checked for firmware updates and found none. The boot process hasn't changed. I do have a Sprint Splash Screen at shutdown, nothing at startup.
Samsung made an app to fix this. Go to the play store and download the "refresh customization" app. Complete option 1 and then 2, this will cycle you phone on and off a number of times and restore the Sprint Zone app, missing roaming settings, and Sprint Spark splash screen to your phone.
diggermania...thanks that solved the problem..I will have to move some app icons and widgets around but the splash screen is now functioning..thanks for your help !!!
Yes she should be getting paid and not you. Just keep on pushing that paper in that other country. Yes I was mean but sprint doesn't know anything but how to make sure your bill date is the same but even then mine was changed out of the blue about 5 years ago and again about 2 years ago. No it was not due to a contract change. It was a software glitch in your billing or account center.
Digermania, thank you so much for your help! I've been searching for a solution since the horrible update! There's a bug that prevents my hotspot from connecting (which I've been paying for...that I couldn't use), but your solution fixed that as well as everything else! Thank you, thank you, thank you!