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Latest software update on Samsung Galaxy s4...sprint please fix

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

All apps are up to date and cleared the cache. Problems are all still happening.

Don't really think its the towers. I got the update and the problems started right after, few days later the update was pushed to my girlfriends s4 and then she got the same problems right away not before.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

mir13,

Have you tried removing your Google account and re-adding it? Seems to fix the battery issue... Been researching on the xda-developers site and that was a posted potential fix...seems to be working for me. No idea if it will fix "all" the issues we are seeing, but it's definitely a step in the right direction.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

FYI - I had to disable DRM Protected Content Storage again because "Media" was killing my battery again even after the Google account "fix". DRM Protected Content Storage is one of the apps that make up "Media"... Sprint really needs to step up to fix the issues caused by this MF9 update.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

I have a brand-new, unrooted Sprint Samsung Galaxy S4.

Just spent 25 minutes on the phone with sprint tech support (866-518-0927) and spoke to a nice lady about these issues with the MF9 update. In particular, my issues are as follows:

  • Received the update around July 18

Problems

  1. Started experiencing significant BATTERY DRAIN on July 19 or so, with a complete change in battery usage profile. Google services and android core apps began to dominate, while screen usage dropped. Today, for example, my battery life is down to 17% after LESS THAN 6 HOURS of use. Screen has been on for less than 2 hours, and I was sleeping for part of this time. I have not made any phone calls, listened to any music, played any games, or taken any pictures. I watched one youtube video and updated a couple of apps. My biggest offenders: Android Core Apps (47%), Screen (25%), and Google Services (15%). Everything else is minimal.
  2. Phone is tremendously OVERHEATING. I know it's hot in death valley, but it's pretty hot in my pants too -- feel like I can cook an egg in there (battery temp has reached 37 C)
  3. Gallery app takes longer to open (I have a galaxy s3 that I have not yet sold connected to my wifi network, which opens the app faster). Also, I no longer have trash icon in gallery app.
  4. Lost the black notification bar on top of home screen - now underlying background is visible (this is not necessarily a problem).
  5. Phone is tremendously overheating and processor is constantly running. Have I already mentioned this?
  6. When I long-press the home button, one process ALWAYS shows up: com.sec.app.MIPErrorNotifier and does not go away.

Attempted Fixes

  1. Found a few "fixes" in various forums (sprint, google, etc), which I have utilized with little success.
    • Disabled Google Play services, which, for some, has apparently been chewing through the battery due to an issue with google maps. Incidentally, this renders Google Now and Google Hangouts essentially worthless.
    • Uninstalled Google Maps update and reverted to factory installed version (6.14.3?)
    • Have disconnected and reconnected my phone with my Google account 3 times.
    • Have rebooted phone multiple times.
    • Have removed battery twice.
    • Disabled Sync (was previously syncing my gmail and other Google services as push without problems)
    • Left Power Save mode enabled. This has been on since I purchased my phone based on battery-saving tips that nearly every website recommends
    • Left GPS, bluetooth, and all "Smart" Samsung features OFF (occasionally used smart stay previously, but disabled with these problems)
    • Downloaded JuiceDefender and Battery usage app to assist with battery life, but to no avail. I also downloaded AVG Antivirus to combat any virus threats (battery problems occurred prior to downloading this app)
    • I did NOT mess with the DRM settings, as I was uncomfortable doing this.

Sprint conversation

The lady I spoke to grabbed a sample S4 from her office and began tinkering with it as well. I told her my battery usage stats (android core, google services, etc.). She stated that not everyone in her office with an s4 has experienced these same issues, but made it sound like some may have (didn't directly state this). I asked her if there were known issues with the MF9 update and referred her to the numerous threads in the sprint forums regarding this issue to show that this is not an isolated problem, and she said that nothing has been formally documented that she could see. Her suspicion was that there may be some faulty software integration between the MF9 update and google services, and RECOMMENDED THAT I FACTORY RESET MY PHONE. She also noted that there is NO WAY TO UNINSTALL OR ROLL BACK THE UPDATE, even after factory reset.

I will factory reset my phone later this afternoon, and if my battery problems persist, will have to to go to the sprint store to see if they can do anything. She indicated that they may know of some way to roll back the update, although why some local dude would have an answer to this problem while she does not is unlikely. As an aside, my battery life has decreased from 17% to 11% in the course of writing this post. Awesome.

Please call tech support and badger them with this issue. Perhaps with our powers combined, they will hasten to release an update.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

mir13,

Thanks for the information! First has your issue been resolved? I’ve done some research and I have found that so far christgj has given the best advice, “disable DRM Protected Content Storage. DRM Protected Content storage is an app”. Let me know if this works. Still researching and checking out the Sprint forum for any new news and updates.

Lucia

Social Care

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

I'm also having the poor battery life and hot phone issues.  I can't even get a full charge to my phone when it's plugged in overnight and I plug it in at 5pm and take it off to leave for work at 7am and at most I get from 33% to 93% ... it's non-sense 

Per other threads I've done the following:

Disabled DRM in the application manager

Turned off Smart Wifi

deleted my Google account then re-added it

None of these "fixes" have shown any improvement.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

Here is what has finally fixed my issues... I factory reset the phone and set it up again.  No longer over heating .... and battery life has returned to what it was like pre-patch.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

Good move. Mine has been a nightmare since the update. Call clarity is horrific most times, where it wasn't before this update, and Sprint keeps dancing around the issue whenever I call. Data resets, soft resets, powering on and off etc. I think a lot of it is the useless bloatware that came with this update from Sprint that most of us will never use. They need to fix this ASAP

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

I did a factory reset as well and spent most of the evening reconfiguring my phone. So far so good on the battery life. What a pain...

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

Sprint, when you roll-out an upgrade please do more thorough testing. My phone keeps getting connection errors and the battery life is not working as efficient. Sprint tech support please stop hiding, your screw up is big and you should fix this. Upgrade in small group batches and pay attention to whether you brake peoples phones. This update was crap.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

No it has not been solved yet neither has it improved at all. I am experiencing more problems with regular phone call connection now. me and my girlfriend who are on the same plan have horrible issues reaching each other thru calls and texts most of the time. We go straight to voice mail or call drops before we even answer, we usually have to call 2 to 3 times to reach each other. and the texts half the time don't even arrive. I have no clue if this is a sprint issue or my actual S4 but it needs to be fixed.

Journeyman

Re: Latest software update on Samsung Galaxy s4...sprint please fix

mir13,

I want you to know I am still looking for a solution to your first issue! With the connectivity, is this still happening? Can I please get your cross streets and zip code so I can take a look in your area? Let me know what steps you have taken so far so I don’t have you repeating; like power-cycling/updating profile? Thanks in advance and hope to hear from you soon.

Lucia

Social Care

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