All apps are up to date and cleared the cache. Problems are all still happening.
Don't really think its the towers. I got the update and the problems started right after, few days later the update was pushed to my girlfriends s4 and then she got the same problems right away not before.
Have you tried removing your Google account and re-adding it? Seems to fix the battery issue... Been researching on the xda-developers site and that was a posted potential fix...seems to be working for me. No idea if it will fix "all" the issues we are seeing, but it's definitely a step in the right direction.
FYI - I had to disable DRM Protected Content Storage again because "Media" was killing my battery again even after the Google account "fix". DRM Protected Content Storage is one of the apps that make up "Media"... Sprint really needs to step up to fix the issues caused by this MF9 update.
I have a brand-new, unrooted Sprint Samsung Galaxy S4.
Just spent 25 minutes on the phone with sprint tech support (866-518-0927) and spoke to a nice lady about these issues with the MF9 update. In particular, my issues are as follows:
The lady I spoke to grabbed a sample S4 from her office and began tinkering with it as well. I told her my battery usage stats (android core, google services, etc.). She stated that not everyone in her office with an s4 has experienced these same issues, but made it sound like some may have (didn't directly state this). I asked her if there were known issues with the MF9 update and referred her to the numerous threads in the sprint forums regarding this issue to show that this is not an isolated problem, and she said that nothing has been formally documented that she could see. Her suspicion was that there may be some faulty software integration between the MF9 update and google services, and RECOMMENDED THAT I FACTORY RESET MY PHONE. She also noted that there is NO WAY TO UNINSTALL OR ROLL BACK THE UPDATE, even after factory reset.
I will factory reset my phone later this afternoon, and if my battery problems persist, will have to to go to the sprint store to see if they can do anything. She indicated that they may know of some way to roll back the update, although why some local dude would have an answer to this problem while she does not is unlikely. As an aside, my battery life has decreased from 17% to 11% in the course of writing this post. Awesome.
Please call tech support and badger them with this issue. Perhaps with our powers combined, they will hasten to release an update.
Thanks for the information! First has your issue been resolved? I’ve done some research and I have found that so far christgj has given the best advice, “disable DRM Protected Content Storage. DRM Protected Content storage is an app”. Let me know if this works. Still researching and checking out the Sprint forum for any new news and updates.
I'm also having the poor battery life and hot phone issues. I can't even get a full charge to my phone when it's plugged in overnight and I plug it in at 5pm and take it off to leave for work at 7am and at most I get from 33% to 93% ... it's non-sense
Per other threads I've done the following:
Disabled DRM in the application manager
Turned off Smart Wifi
deleted my Google account then re-added it
None of these "fixes" have shown any improvement.
Here is what has finally fixed my issues... I factory reset the phone and set it up again. No longer over heating .... and battery life has returned to what it was like pre-patch.
Good move. Mine has been a nightmare since the update. Call clarity is horrific most times, where it wasn't before this update, and Sprint keeps dancing around the issue whenever I call. Data resets, soft resets, powering on and off etc. I think a lot of it is the useless bloatware that came with this update from Sprint that most of us will never use. They need to fix this ASAP
I did a factory reset as well and spent most of the evening reconfiguring my phone. So far so good on the battery life. What a pain...
Sprint, when you roll-out an upgrade please do more thorough testing. My phone keeps getting connection errors and the battery life is not working as efficient. Sprint tech support please stop hiding, your screw up is big and you should fix this. Upgrade in small group batches and pay attention to whether you brake peoples phones. This update was crap.
No it has not been solved yet neither has it improved at all. I am experiencing more problems with regular phone call connection now. me and my girlfriend who are on the same plan have horrible issues reaching each other thru calls and texts most of the time. We go straight to voice mail or call drops before we even answer, we usually have to call 2 to 3 times to reach each other. and the texts half the time don't even arrive. I have no clue if this is a sprint issue or my actual S4 but it needs to be fixed.
I want you to know I am still looking for a solution to your first issue! With the connectivity, is this still happening? Can I please get your cross streets and zip code so I can take a look in your area? Let me know what steps you have taken so far so I don’t have you repeating; like power-cycling/updating profile? Thanks in advance and hope to hear from you soon.