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Lollipop update failed

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Journeyman

Lollipop update failed

I got a notification last night for the lollipop update. It failed during the download process. My phone reset and I tried to find the update manually and it says it's up to datdate. Any suggestions?

3 REPLIES 3
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Journeyman

Re: Lollipop update failed

Do you have the standard S4 or the Spark version? I have the standard S4 and I haven't received anything yet. No prompts or anything. I'm assuming they are experiencing technical issues with this rollout or they pulled it again and didn't tell anyone. Been with Sprint 13 years and I know things don't go perfect but this is ridiculous. May 1st is my deadline for this update or Verizon will get my upgrade and bye bye Sprint.

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Journeyman

Re: Lollipop update failed

I have the spark version. I have no idea what is going on. I'm going to stop into a Sprint store to see what is going on.

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Journeyman

Re: Lollipop update failed

Yeah I would also. I have the standard S4. Some say they've gotten with few problems and restart fixes resolved and others are complaining that the colors hurt you're eyes after awhile. I'd like it just to see what the fuss is all about. They said it was released with a small rollout on the 8th for any issues before releasing it OTA. Hope you get some real answers for the Spark version.

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