Ever since I updated my Samsung Galaxy S4 to Kitkat, the device is almost completely unusable.
It has gotten to the point where I am almost willing to cancel my contract, pay the fees and switch to another carrier and device completely.
Any advice on how to fix this would be great. If there isn't a fix, I'd like to just downgrade back to the prior Android version. Is this possible?
That is a mostly complete list of symptoms that have happened since the update, but it seems like there are more and more issues every day that happen more and more frequently.
If needed I could attach screenshots of the errors, assuming the device will actually let me use that feature, or any type of logcat output that might be helpful.
One solution that might help you is this:
Go to Play Store and download "Refresh Customization" and run both options. It's a Samsung app specifically for the S4. This should take care of most of your problems.
I would strongly suggest to do a factory reset before running refresh customization, but if the reset is to much headache for you, just try that first.
Also, make sure you always have more then 1-2Gb of internal memory left on the phone.
Long press home button, click at the pie on the bottom, and then RAM, can you tell me how much RAM are you using on a normal time?
I don't remember exactly how long ago the Kitkat update was pushed OTA, but the problems didn't start until about 2 weeks after the update.
I performed a factory reset twice since then, just in case that was an issue.
I have also never 'rooted' my device or done any type of customization that would lead to issues like this. I even attempted to remove all sorts of apps and widgets I thought might be causing the problem.
I do have the full protection plan, but I don't know if something like this is covered. It sounds like it would actually be easier for me to physically break my phone in front of a Sprint employee in order to get a new one, then to have them attempt to troubleshoot these issues.
That last part came off a bit rude, so I apologize about that. But this is incredibly frustrating.
I work heavily in the IT industry, and am well versed in troubleshooting techniical issues... I have tried multiple methods of troubleshooting, debugging, even attempted to install the Android SDK with Kitkat and emulate my device to see if the issues were recreated - which they are not.