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Mobile Network Not Available

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Journeyman

Mobile Network Not Available

We have 3 other Sprint phones in our house and I have the most issues.  Right now I have NO mobile network...for NO reason.  But the iPhone 4  & LG is working.  My daughter has S4 through TMobile its working, Son, iPhone through AT&T working!  My mobile network flashes on & off even though it's "connected to " my houses WiFi...  AND I HAVE A SPRINT TOWER 1/4 MILE FROM MY HOME...I'M LOOKING AT IT RIGHT NOW!

SG4 is supposed to be "THE BEST"?  WHAT'S GOING ON?

2 REPLIES 2
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Journeyman

Re: Mobile Network Not Available


kcb611 wrote:



We have 3 other Sprint phones in our house and I have the most issues.  Right now I have NO mobile network...for NO reason.  But the iPhone 4  & LG is working.  My daughter has S4 through TMobile its working, Son, iPhone through AT&T working!  My mobile network flashes on & off even though it's "connected to " my houses WiFi...  AND I HAVE A SPRINT TOWER 1/4 MILE FROM MY HOME...I'M LOOKING AT IT RIGHT NOW!



SG4 is supposed to be "THE BEST"?  WHAT'S GOING ON?


If you have Twitter, message Sprint's support account https://twitter.com/SprintCare to see if there's issues in your area. They'll ask for your zip code and cross street. Otherwise, bounce around the Sprint.com site until there's a Chat button available (it disappears when all operators are busy). Either option is usually faster with this sort of thing than the forum support if it's truly a signal issue.

Highlighted
Journeyman

Re: Mobile Network Not Available

kcb611,

Thank you for the post. I apologize for the inconvenience you are experiencing. I would like to start by taking a look at your towers. May I have your zip code and cross streets?

Jen R

Sprint Social Care Team

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