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Problems with Samsung S4 -- Help if you have solutions

Journeyman

Problems with Samsung S4 -- Help if you have solutions

I have a couple of things going on with my S4. I don't know what to do anymore.

1. Wi-fi doesn't stay connected always jumps back to 4G.  I am home most of the time because I work from home. I really never turn Wi-fi off. However my phone isn't running off the Wi-fi. I manually unselect Wi-fi and then select it again. It connects and then switches right back to 4G.

2. Go to a web page through the internet browser (not chrome). It loads and then it stops. I can't scroll the page or select any links with in the page its basically froze. Someone said clear the cache. I did and it still doesn't work.

3. Pictures embedded in emails won't show up or if I say a store send me an email and I try to go to the stores website from within the email again it opens, loads, then freezes.

6 REPLIES 6
Wizard

Re: Problems with Samsung S4 -- Help if you have solutions

MIZZTAP,

Thank you for reaching out to us. I suspect the issues could be the Sprint Connections Optimizer, which looks for Wi-Fi whenever available. Try this: Menu->Settings->Wi-Fi->Smart Mode->Turn Smart Mode (OFF).

As far at the other issues, please let me know where you are located; zip code and cross streets so that I can analyze the towers.

Dania

Social Care

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Journeyman

Re: Problems with Samsung S4 -- Help if you have solutions

Hi Dania -

I thought that was the issue as well. So I've had the Sprint Connections Optimizer (Smart Mode) off for about 2 weeks now and I still have the issue. I've done a couple of battery pulls and when you turn the phone back on. It connects to Wi-Fi. Then quickly switches back to 3g/4g.

My city and zip is Chicago, 60629 - Streets 65th and Western Ave.

Journeyman

Re: Problems with Samsung S4 -- Help if you have solutions


My computer went crazy posting. It said there was an error and didn't post but it actually did post, sorry.

Wizard

Re: Problems with Samsung S4 -- Help if you have solutions

MIZZTAP,

Hmm, this is quite odd. Let's do a refresh on your phone. Send me a private message with your name and telephone number.

We'll figure this out

Dania

Social Care

Journeyman

Re: Problems with Samsung S4 -- Help if you have solutions

Had same issue as you.  In my case wifi would stay connected at my work, friends, or families but not my own router.  I have a dlink router, I ended up checking my router for a firmware update and behold dlink actually had a firmware update solely for the s4. No longer any wifi connectivity issues.

Wizard

Re: Problems with Samsung S4 -- Help if you have solutions

ajax9,

Thank you for sharing that information. I'm glad you were able to find a fix. If anything changes let us know.

Dania

Social Care

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