THERES ALOT OF LOYAL CUSTOMERS TO SPRINT,AND NOW THERE IS ALOT OF UPSET CUSTOMERS and it seems that sprint really likes to push their customers to the limit. Never have I anticipated a phone release nearly as much as this one, I want to recomend to ANYONE ELSE WHO IS UPSET WITH PAYING $250 DO NOT PURCHARSE THROUGH THE CARRIER (SPRINT STORE) SEARCH THROUGH OTHER RETAILERS SUCH AS Walmart, AMAZON,or WiREFLY. REMEMBER ITS $250 PLUS THE $36 SERVICE FEE/ UPGRADE FEE/ INITIATION/ ACTIVATION FEE OR WHATEVER ELSE THEY WANT TO CALL IT ON YOUR FIRST MONTHS BILL!!!
I wouldnt't mind paying $250 so much IF IT CAME WITH A FREE S-VIEW CASE From SAMSUNG OR IT WERE THE 32GB!!!!!!
The whole charging Sprints LOYAL customers an EXTRA $50 than everyone else, is SIMPLY TO MAKE UP FOR THE $100 OFF NEW CUSTOMERS!!!
I BET SPRINT WILL LOWER IT TO $200 IF THEY DONT RECEIVE AS MANY PRE-ORDERS AS THEY THINK THEY'LL HAVE
BEST BET SO FAR IS TO WAIT AND SEE IF WAL-MART WILL ALSO OFFER SPRINT VERSION OF THE S4 AS THEY ARE OFFERING ATT'S S4 @ $168 PRE-ORDER!!!!!!!
Message was edited by: dshoem01 - changed font
Heck yeah I agree with that! The buy back program aint doing **** for me! Give me $15 for my phone that cost me way over $300 for when I purchased it, and having the nerve to want to buy it back for $15 just to sell for more as a "refurbished phone" and gain more profit which I don't see what their doing with it because cell phone service in my area is far from good. I frequently get dropped calls and broken up phone conversations! Plus this mess with the 25% more cost for the Samsung Galaxy S4 than other carriers with 4G and better service in my area... Please tell me at what point are they going to change this mess?? We don't get any incentives for the people just wanting to upgrade. No waived activation fee! No free cell phone case! No improved cell phone service in my area! No NOTHING but a bag of lies and bull****. Talking about waiting for 3rd party sellers to lower the price. What about they drop the price so people won't have to wait and we don't become a victim to third party return policies & insurance. Someone please tell me where is the "customer care" ...... I think I missed it a long time ago when I see no effort in fixing the issue here!
@Ruth E: The tiny amount of money I will get for you buying back my phone won't even cover the $36 activation fee that I shouldn't have to pay when I'm signing a new 2 year contract!
Are these in-store promotions for existing customers who are just upgrading/signing a new contract that you are mentioning actually going to happen? Instead of hinting about those things why don't you just tell us straight out if they are going to happen or not? At this point in the game you shouldn't be hinting at things that aren't really going to happen, it'll only lose you more customers/make people mad in the end. We, your customer base, are your bread and butter. We are not disposable.
My last upgrade was to the Moto Photon 4G. Soon after that upgrade Sprint announced they were abandoning Wimax for LTE, so my state of the art phone became junk just a few weeks after purchasing it. Then there were the initial bugs in the phone. Not entirely Sprint's fault, but with as much input as they have on roots and boot ups, etc, you would have thought this would have been caught. I have been looking forward to this phone for 6 months...and to see the launching blantantly geared towards driving new customers, is a slap in the face. Sprint's decision makers need to go back and look at their market research, because if you aren't gaining market share with unlimited data and lower plan costs than your competition, you think a one time savings of $50 for a new phone is going to attract to new customers from a competitor where they could be paying upto $50/month in higher plan rates than they would at Sprint. You may win some, but not the smart consumers. Until your preception of customer service improves (I have never had a problem with Sprint's customer service but have read alot of complaints), 4G catches up with the competition, and overall service satisfaction impvores (again, where I live I have no complaints about cell service, and non 4G data services), that is when you will dramatically increase the customer base. If I were running the show, I would be lowering the price down to $200, and coming up with some other promotion to try to attract new customers (maybe new customers get 2 $25 credits their first two months of service, or free activiation, of $5 credit for 12 months. Just suggestions!
Oh yes lets not forget how I bought the original Evo in June of 10 when it came out and was told the city I lived in would have 4g by December of 10. Well its April of 13 and still no 4 G. Lies lies lies
Yes this is ridiculous!!! I too have been a long time sprint customer. The service is half *** and this phone is priced wayyy too for existing customer. You won't be getting my $250.
My biggest complaint isn't that they want to charge us loyal customers more for the same phone than new customers (I understand as a businees they wish to attract to new customers, but $100 extra is a little crappy). My bigger complaint is that they are trying to get us to upgrade while only offering the 16GB version for $250 (the same price AT&T is offering the 32GB version). I'm sure they'll then wait a month or two and then begin offering the 32GB version, after they've made a good profit off of selling the 16GB version at an inflated price. That is what burns me.
I would willingly pay the $250 for the 32GB version right now... even with new customers getting the discount. Neither my wife or I (who like many others have both been eligible for an upgrade but waiting for this phone) will be paying $250 for this 16GB version. Bad move Sprint!
I have been with Sprint for years and have multiple lines. I am done with this company! Anything that was a perk for having Sprint is now gone(i.e. Sprint Gold premier customer). Why should I stay when in my area I don't have LTE it doesn't seem to be coming soon, pay more because I have been loyal and I can get a better deal with the compeition?
Sprint I have been paying a $10.00 upgrade for premium data and since my market never got 4G Wimax, I feel like I have over paid by $200 bucks per line since my last upgrade. So I'll split the difference with you, I'll buy 2 S4's at $250, if you credit me back $100 for each line of service that has paid for a premium data but 4G was never implemented, I'm even fine with the $100 being a $25 credit over 4 months per line or 8 months in total. I think this is a good deal for everyone. Well you have my account information from my screenname, feel free to reach out!
Let's see... to those switching to the T for the S4 (like myself eventually): keep in mind that the $149 upfront and $20/mo for two years makes the S4 $649 or so, which is current full retail price. And then when you upgrade to another phone, won't you not be in this situation again? So, if you upgrade constantly, you'll get very little discounts on your bill. Not to mention this is for a "WELL QUALIFIED" newbie, whatever the terms are for this. (Lucky for me I've got a discount through the T for having Allstate Motor Club, which makes this SOMEWHAT worth it, assuming I qualify.) Not to mention also, is it just me, or does the T's sales reps seem a bit pushy, ESPECIALLY in malls? this was ALWAYS a personal pet peeve of the T for the longest of time.
Having said that, I *just* priced my Evo 3D (another phone that was rendered obsolete by Sprint due to their decision to switch over to LTE, LESS than a year after its release mind you) for the buyback program, I'll be getting $42. Which only offsets the BS activation fee, and does LITTLE for the $50 "premium" for being a loyal customer (I've been on for a year and a half so far..). Tack on the $10/mo for the premium 4G plan, when my area has ZERO LTE support (but "tons" of WiMAX (tons in quotes because as of late the 4G has been off the ball IMHO) support in my area despite its obsolesence), and yeeeeeeeeeeeeeah. Packing my bags and moving ASAP. I've only got a month left before I can upgrade, so I don't mind taking a minor hit.
BTW, for those interested, T-mobile has ALMOST everything unlimited (ALMOST because in addition to everything else you expect (unlimited days, nights, weekends, data, texts, picture messages, mobile-to-mobile, family, etc) they offer a smartphone hotspot plan, 500MB, which Sprint DOES NOT even attempt to offer) for $70. As of late I've been using ~4 GIGABYTES on the 4G (not to confuse 4GB with the 4G services). so IMHO it's sort of worth it for me to switch (still can't get over the fact that the T only has the S4 on their no contract plan ATM which makes you pay full retail for the phone eventually assuming you qualify)..
its sad really, originally ATT was said to be charging $250 but after an uproar and numerous complaints they quickly correctly the situation.. Sprint who I have been with since 2003, is screwing us more and more each year, first they started chargjng that extra 10 bucks for no 4g, then the Sprint Gold premiere program, and now $250 for a 16gb S4 when sll other carriers are charging 149 or 200.. Atleast explain this reason(valid reason) or offer some accessory like a flip case or something.. ill say this much I have 2 lines just for myself and was planning on giving one to my gf who is currently with T-Mobile but I doubt it now.. Either the price drops, I get a reasonable offer for my S3 from the buyback or I walk off to T-Mobile.
Heres what id do, go to radioshack and best buy and check how much they off you for the Evo 3D, I believe best buy offers more, get a price match because radioshack is cheaper, then head to best buy and trade. They price match and you can trade your phone there