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Why did Lollipop mess up my S4?

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Journeyman

Why did Lollipop mess up my S4?

Ever since the phone updated to the new 5.0.1, these things started happening:

1.  My phone randomly reboots, and

2.  Certain apps I moved to my SD card update to device storage instead of the sd card.

Please help.

BTW, the "software version" is L720VPUGOD2

Please help.

4 REPLIES 4
GrandMaster

Re: Why did Lollipop mess up my S4?

do a cache wipe on your phone..this is NOT a factory reset so you shouldnt lose any personal info in there. i cant remember the steps for the Samsung line so you'll have to google it unfortunately. its not an app cache wipe.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Why did Lollipop mess up my S4?

Hi fireguy_6364,

How do I go about doing the cache wipe that you mentioned above?

GrandMaster

Re: Why did Lollipop mess up my S4?

i believe you turn off the phone..then hold volume up,down,home and then the power button and it should boot you into a different screen upon start up..to be honest the last time i had to do that on a Sammy device i had to look it up through google. did it about a month ago on my GF's S4 through verizon..forgot the steps for it though.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Why did Lollipop mess up my S4?

I know it's painful but I did a factory data reset and it's like I have a new phone. So much faster and everything is working better. I wish I did that a long time ago.

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