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no sprint zone or internet

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Journeyman

no sprint zone or internet

I don't have sprint zone on my s4 and I can only use the internet when I have wifi. what should I do?

6 REPLIES 6
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Journeyman

Re: no sprint zone or internet

Samsung made an app to fix this.  Go to the play store and download the "refresh customization" app.  Complete option 1 and then 2, this will cycle you phone on and off a number of times and restore the Sprint Zone app, missing roaming settings, and Sprint Spark to your phone. This should also fix connectivity issues. If they persist dial ##72786# to allow your phone to reactivate on the network.

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Master

Re: no sprint zone or internet

Digermania,

Thank you for the feedback. How can I assist you today? We're here to help you. - Brenda Social Care
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Master

Re: no sprint zone or internet

Desoliz45,


I am very sorry to see this. I agree that dialing that code can help. If you are still having issues, please let me know what the nearest cross streets and zip code are. I'd like to take a look and see if we are having any issues in the area. If you leave, do you get either a 3G or a 4G on the device? Let me know, I am here for you.


*Andi R.

Sprint Social Care Team

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Journeyman

Re: no sprint zone or internet

Why the heck is this not posted about the Refresh Customization app on the Google play store a sticky for those that have updated to the KK version?  Poor execution by Sprint to allow such firmware to pass through QA.

Refresh Customization - Android Apps on Google Play

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Master

Re: no sprint zone or internet

hmmm, almost 90-95% of the posts in here, that people had issues with performance and Sprint Zone, many people, including myself, have suggested to download Refresh Customization.

Not sure who was to blame on the update, but they worked with Samsung, and Samsung produced that app. It seems like Sprint was not just sitting around, but working with Samsung on the Fix.

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I come here trying to help people and I'm NOT employed by Sprint, so If my reply helped you or if you get an answer to your question from other users, PLEASE mark it as solved.
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Master

Re: no sprint zone or internet

Erichan3,


Thank you for sharing that information. It looks like it's from Samsung. I'll report this to our device specialist for further investigation. If you have further questions, we're here to help you.


Brenda

Sprint Social Care

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