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prl, profile and firmware update error on s4

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Journeyman

prl, profile and firmware update error on s4

My phone will not update

5 REPLIES 5
Master

Re: prl, profile and firmware update error on s4

CCCONN,

Thanks so much for reaching out to us!

Can you tell me a little about what is going on? When did this issue begin? Is it happening in one or multiple locations?

What error message is the phone displaying?

Do you have internet access?

Ina.

Sprint Social Care.

Ina.
Sprint Social Care Team.
Sprint Product Ambassador

Re: prl, profile and firmware update error on s4

Sprint and Samsung are aware of this error and working on a software update to address it. No estimated date for the software update.

Disclaimer: I am NOT employed by Sprint, so If my reply helped or answered your question, PLEASE mark it as solved.
Journeyman

Re: prl, profile and firmware update error on s4

Are they still "Working on it"? Thanks for the answer regardless, This has been bugging me greatly!!!

Journeyman

Re: prl, profile and firmware update error on s4

I have the same problem. Error (6) unable to update PRL,Profile and Firmware. Any updates?

Sprint Product Ambassador

Re: prl, profile and firmware update error on s4

No update from Samsung on when the software update will be available

Disclaimer: I am NOT employed by Sprint, so If my reply helped or answered your question, PLEASE mark it as solved.
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