Thanks so much for reaching out to us!
Can you tell me a little about what is going on? When did this issue begin? Is it happening in one or multiple locations?
What error message is the phone displaying?
Do you have internet access?
Sprint Social Care.
CCCONN Sprint and Samsung are aware of this error and working on a software update to address it. No estimated date for the software update.
Are they still "Working on it"? Thanks for the answer regardless, This has been bugging me greatly!!!
No update from Samsung on when the software update will be available