undo kit kat update

crazyjleep · ‎03-04-2014

I updated on my s4 kit Kat update and now I have dropped calls like crazy when I have 4 out of 6 bars on cell coverage. I want to undo this update. All my phone calls are lost.

Dj_Damjano · ‎03-04-2014

I'm assuming you have done PRL and Profile updates, correct?

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SprintCare · ‎03-05-2014

crazyjleep,

Thank you for reporting this. Have you updated the profile on the phone?

Jen R

Sprint Social Care Team

crazyjleep · ‎03-10-2014

I do it at least 8or 9 times a day. When I disconnect from WiFi by leaving the area my cell has problems connecting to mobile networks. I always have to restart my phone. I'm getting very angry.

SprintCare · ‎03-10-2014

Hello crazyjleep,

Have you taken the phone in a service and repair shop? Please allow them to look into the problem to ensure that it is not the device. Keep us informed of the outcome.

Thanks, Sharon Sprint Social Care