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upgrade 4.2.2

Journeyman

upgrade 4.2.2

Ever since my upgrade I loose my connection to the sprint network. Especially between the hours from 5pm-8am. Sprint did a hard reset and it did not fix the problem....told me it is a Samsung problem not not Sprints and it could take up to 3 weeks or more before there is a solution. I have to restart my phone at least 10 every day. I do not have a home phone so what happens if I have a family emergency in the middle of the night. To suggest that I just have to deal is unacceptable. What will Sprint do to have this issue resolved quicker. It has been over a week and still waiting!

8 REPLIES 8
Journeyman

Re: upgrade 4.2.2

This is a known problem that they do not want to admit or fix. See here: https://community.sprint.com/baw/mobile/mobile-access.jspa?INTNAV=MBL:CO:LANDING#jive-discussion?content=https%3A%2F%2Fcommunity.sprint.com%3A443%2Fbaw%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F152823

Journeyman

Re: upgrade 4.2.2

Master

Re: upgrade 4.2.2

SprintCustomerSince2002,

Thanks for posting.

We appreciate your feedback. If this is a known issue.

Trust, we are actively working to resolve it.

Thank you very much for your feedback,

George M.
Sprint Social Care Team
Journeyman

Re: upgrade 4.2.2

How long is acceptable?  I no longer trust SPRINT.  It has been more then 20 days!

Master

Re: upgrade 4.2.2

SprintCustomerSince2002:



The issue is being investigated and worked on. Unfortunately, it will not be possible to predict or provide a finite time frame for a resolution or solution.



Jon H.

Sprint Social Care Team
Journeyman

Re: upgrade 4.2.2

In the mean time, customers should just sit back, pay your bill and feel fortunate that the issue is being investigated and worked on for the last 20+ days with no resolution in the foreseeable future...  Do I have it right?

Journeyman

Re: upgrade 4.2.2

You tell them. I am so sick of this, they have let one of the best phones go to crap. And we pay for that monthly. Its been over a month now.

Journeyman

Re: upgrade 4.2.2

SprintCare is now deleting my posts on here.  To much truth?  Maybe you could spend more time fixing the problem and less time deleting posts...

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