Ever since my upgrade I loose my connection to the sprint network. Especially between the hours from 5pm-8am. Sprint did a hard reset and it did not fix the problem....told me it is a Samsung problem not not Sprints and it could take up to 3 weeks or more before there is a solution. I have to restart my phone at least 10 every day. I do not have a home phone so what happens if I have a family emergency in the middle of the night. To suggest that I just have to deal is unacceptable. What will Sprint do to have this issue resolved quicker. It has been over a week and still waiting!
This is a known problem that they do not want to admit or fix. See here: https://community.sprint.com/baw/mobile/mobile-access.jspa?INTNAV=MBL:CO:LANDING#jive-discussion?content=https%3A%2F%2Fcommunity.sprint.com%3A443%2Fbaw%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F152823
In the mean time, customers should just sit back, pay your bill and feel fortunate that the issue is being investigated and worked on for the last 20+ days with no resolution in the foreseeable future... Do I have it right?
SprintCare is now deleting my posts on here. To much truth? Maybe you could spend more time fixing the problem and less time deleting posts...