S5 Sport want make calls while roaming

[jkwright4962]

I recently upgraded from a SIII to a S5 Sport, when I am at work I cannot make calls, text or use data, when I try to make a call I get a recording telling me  I am roaming and need to buy a pin to use my phone, I have taken this phone in to the techs at the store twice since getting it on Nov. 5, they asure me it will work, so far it has not worked, the SIII I had worked fine the past year, this is giving me a bad feel with Samsung and Sprint. Any ideas how to fix it?

[SprintCare]

jkwright4962 I am sorry to hear that you have been experiencing service issue with your new device. Does the issue with roaming only happen at your work location? If so, what is the closest intersection and zip code? - Eric
Sprint Social Care

[jkwright4962]

Floyd Pike Road and Burlington Drive in 24343 zip, it does seem to be only in this area, I was told by the tech I should roam on Verizon with no problems, they have LTE coverage in that area.

[SprintCare]

jkwright4962,

Thank you for the information. I checked the network in that are and it is showing that location out of the Sprint coverage range. It is showing the closest Sprint tower 19 miles away. The Sprint coverage range is within a five mile radius. Yes, you should be able to roam to an affiliate's tower. Please check your device to make sure the roaming feature is enabled.

- Eric
Sprint Social Care

[jkwright4962]

It is supposed to be per sprint,are the boxes checked or unchecked for roaming

[SprintCare]

jkwright4962 - Also, please ensure roaming is turned on. Here are the steps http://bit.ly/1qE0Nay . Please keep me posted. - Kareem
Sprint Social Care

[jkwright4962]

I checked the settings and it still doesn't work

[SprintCare]

jkwright4962, What were the settings set to on the device? Let us know. We'd like to assist you. - Lori
Sprint Social Care

[jkwright4962]

the boxes were unchecked on domestic and roaming was set to automatic

[SprintCare]

jkwright4962,

I'm sorry to hear you're having problems with roaming. Please be aware that we do have roaming limits on our plans and data roaming is suspended once you reach the limit. If you have not been able to use roaming during the month, the steps to turn roaming on with the Galaxy S5 Sport can be found here: http://bit.ly/1FbaTT8 and steps for the Roaming Guard are found here: http://bit.ly/1xcY5p6

If the settings are correct and your roaming has not been suspended for reaching the limit, I would suggest visiting a service and repair store again to have the phone checked.

Lorrie
Sprint Social Care

[jkwright4962]

The settings are right, I have not went over the limit, so why waste another trip to the repair store for them to tell me a 3rd time that it will work, I think they don't have a clue as to why it want work, to bad they don't have a lemon law for phones like they do for cars.

[SprintCare]

jkwright4962,

Can you please PM us your account using the following link so we can double-check your roaming limits status for you? Please let me know.

http://bit.ly/1qQty1X


Thank you,

KC
Sprint Social Care