S5 Sport want make calls while roaming

[jkwright4962]

I recently upgraded from a SIII to a S5 Sport, when I am at work I cannot make calls, text or use data, when I try to make a call I get a recording telling me  I am roaming and need to buy a pin to use my phone, I have taken this phone in to the techs at the store twice since getting it on Nov. 5, they asure me it will work, so far it has not worked, the SIII I had worked fine the past year, this is giving me a bad feel with Samsung and Sprint. Any ideas how to fix it?

[jkwright4962]

sent PM

[winepixie]

Tell ya.. It's always working on the towers

[winepixie]

Sent pm

[jkwright4962]

It doesn't work on Verizon towers in Va.

[jkwright4962]

It doesn't work on Verizon towers in Va.

[SprintCare]

jkwright4962,

That's not good. Let us help. Can you please give us your main cross streets and zip codes? Let us take a look at your towers to see exactly what's going on with them. We'll do everything we can to get this issue resolved for you. Thanks for your help.

April
Sprint Social Care

[SprintCare]

jkwright4962,

When you try to make a call, do you get an error message?

- Paida
Sprint Social Care

[jkwright4962]

I get a recording that tells me I need to buy a calling pin to use my phone, the area is 351 Floyd Pike Road in Hillsville, VA

[jkwright4962]

351 Floyd Pike Road ...24343

[SprintCare]

jkwright4962,

Unfortunately, if you are still not able to Roam in this area after checking all the Settings on the device and you have not reached your Roaming limits, it may be due to the carrier in this area. Please know that Roaming Agreements can and do change. Please also know that Sprint cannot control whether or not the carrier that operates the service in this area allows you to use their Network. However, I would recommend reaching out to the carrier that operates in this area to see if they are experiencing any service issues.


Sincerely,

KC
Sprint Social Care

[wasbakntyme]

jkwright4962 wrote:

the boxes were unchecked on domestic and roaming was set to automatic

If you are still having problems with roaming, check the boxes under "Domestic" in "Roaming Settings"

[RParker2005]

Did you ever get your roaming issue taken care of? Just wondered what the fix was.