cancel
Showing results for 
Search instead for 
Did you mean: 

S5 Sport want make calls while roaming

Journeyman

Re: S5 Sport want make calls while roaming

sent PM

Journeyman

Re: S5 Sport want make calls while roaming

Tell ya.. It's always working on the towers

Journeyman

Re: S5 Sport want make calls while roaming

Sent pm

Journeyman

Re: S5 Sport want make calls while roaming

It doesn't work on Verizon towers in Va.

Journeyman

Re: S5 Sport want make calls while roaming

It doesn't work on Verizon towers in Va.

Master

Re: S5 Sport want make calls while roaming

jkwright4962,

That's not good. Let us help. Can you please give us your main cross streets and zip codes? Let us take a look at your towers to see exactly what's going on with them. We'll do everything we can to get this issue resolved for you. Thanks for your help.

April
Sprint Social Care
Master

Re: S5 Sport want make calls while roaming

jkwright4962,

When you try to make a call, do you get an error message?

- Paida
Sprint Social Care
Journeyman

Re: S5 Sport want make calls while roaming

I get a recording that tells me I need to buy a calling pin to use my phone, the area is 351 Floyd Pike Road in Hillsville, VA

Journeyman

Re: S5 Sport want make calls while roaming

351 Floyd Pike Road ...24343

Master

Re: S5 Sport want make calls while roaming

jkwright4962,

Unfortunately, if you are still not able to Roam in this area after checking all the Settings on the device and you have not reached your Roaming limits, it may be due to the carrier in this area. Please know that Roaming Agreements can and do change. Please also know that Sprint cannot control whether or not the carrier that operates the service in this area allows you to use their Network. However, I would recommend reaching out to the carrier that operates in this area to see if they are experiencing any service issues.


Sincerely,

KC
Sprint Social Care
Wizard

Re: S5 Sport want make calls while roaming


jkwright4962 wrote:



the boxes were unchecked on domestic and roaming was set to automatic


If you are still having problems with roaming, check the boxes under "Domestic" in "Roaming Settings"

Journeyman

Re: S5 Sport want make calls while roaming

Did you ever get your roaming issue taken care of? Just wondered what the fix was.

Community News

Need Help? 
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base.
If you have an account question you can create a post and one of our Social Care Agents will help you.
If you need immediate assistance please visit Sprint Chat