I have a Sprint SGS5 and have it updated to the latest firmware (NE5), this allowed access to the WiFi calling feature. It was working great until out of nowhere today it just stopped working. I don't know if it's because I updated my PRL/Profile earlier in the day or because I switched my Mobile Network from CDMA/LTE to just CDMA then back again but the WiFi calling feature is not working at my house. Here are some things I have tried:
- Restarted router
- Restarted phone
- Cleared Cache of WiFi Calling app
- Turned off WiFi, restarted phone, then turned back on
- Updated PRL and Profile again
- Tried on CDMA only network
- Tried on LTE/CDMA network
Any idea on what I can do to fix this issue? I have horrible reception at my new apartment and the WiFi calling option has been very very helpful.
The error I'm getting is "Network Connection Error" (my WiFi is working fine, on my phone and laptop) I click "Retry" but it never connects.
And I do have my location set within the WiFi Calling Settings
Thank you to anyone in advance for any tips/tricks
Solved! Go to Solution.
WiFI Calling is now working on my phone again, thank you very much SprintCare for your help
They had to remove WiFi Calling from my plan then I had to reactivate it and add it back to my plan but it's working fine now
I am having the same problem. I have 2 wifi networks at my home and was only able to connect to one of them as the other gave the same network connection error but now I can't connect to either.
I double checked my sprint online account and it does show I have "wifi calling" applied to my account. I have tried resetting my wifi connection, restarted phone, updated profile, prl, etc.
Yea I've read a few other people are having the exact same issue, it was working fine then it just stops working. Weird.
I did message SprintCare so maybe they know of a workaround? It's just so strange lol
Something else I noticed:
A few days ago when WiFi Calling was working properly I noticed that when I was connected to WiFI and I went to Settings/Mobile Networks/Network Mode/ it would always say "CDMA" (even though I would be on CDMA/LTE) and when I would click on "Network Mode" none of the options were checked (the CDMA, CMDA/LTE, GSM, Automatic modes were all listed but nothing was checked)
Now, when connected to WiFi, the CDMA/LTE option is checked and it does say "CDMA/LTE" in Mobile Networks
IDK if this is helpful but it's something that has changed