I have a Sprint SGS5 and have it updated to the latest firmware (NE5), this allowed access to the WiFi calling feature. It was working great until out of nowhere today it just stopped working. I don't know if it's because I updated my PRL/Profile earlier in the day or because I switched my Mobile Network from CDMA/LTE to just CDMA then back again but the WiFi calling feature is not working at my house. Here are some things I have tried:
- Restarted router
- Restarted phone
- Cleared Cache of WiFi Calling app
- Turned off WiFi, restarted phone, then turned back on
- Updated PRL and Profile again
- Tried on CDMA only network
- Tried on LTE/CDMA network
Any idea on what I can do to fix this issue? I have horrible reception at my new apartment and the WiFi calling option has been very very helpful.
The error I'm getting is "Network Connection Error" (my WiFi is working fine, on my phone and laptop) I click "Retry" but it never connects.
And I do have my location set within the WiFi Calling Settings
Thank you to anyone in advance for any tips/tricks
Solved! Go to Solution.
WiFI Calling is now working on my phone again, thank you very much SprintCare for your help
They had to remove WiFi Calling from my plan then I had to reactivate it and add it back to my plan but it's working fine now
Ok now I am getting something weird. Wi-Fi calling stopped working. I forgot network and tried to turn on Wi-Fi calling then the device self service came up and said it's trying to install Wi-Fi calling but I had been using it already. Anyways the install did not complete and said to call customer care. I have no signal where i am staying so it wool be difficult to call. Please advise