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Any ideas on how to fix my Wifi Calling?

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Journeyman

Re: Any ideas on how to fix my Wifi Calling?

I tried all the recommended 'fixes' for my galaxy s6 edge, to get wifi-calling working. The wifi calling worked a year ago, but recently it became disabled. There was a subdued wifi-calling disabled icon on the top right of the screen, and the wifi-calling connection error, over and over again.

 

I chatted with customer service rep, who tried, with no success. He handed off to a tech specialist, "Jordan H.". Jordan stuck with it and eventually this was the solution:

 

He had me turn off the wifi and wifi-calling on my phone and shut it down. He then did something while the device was off. When I turned it back on, enabled wifi and wifi-calling, I was presented with a further configuration screen that verified my 9-1-1 address. I followed the prompts after that and voila!! Wifi-calling is functioning as originally intended!!

 

I asked Jordan what he did and this is his reply:

 

"Jordan H: I put a block on wifi calling on your line and removed it and refreshed a few things"

 

I do not know what the "few things" were, but Jordan did find a solution.

 

Great Job Jordan H

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