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Black dust on the screen.

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Journeyman

Black dust on the screen.

Hi. Today, few hours ago, I received my pre-ordered Galaxy S5.

However, I have a problem with it. There is a black spot that looks like dust that I cannot get off from the screen. Obviously, it's dust underneath the screen or something else wrong with the skin. I tried using a cloth that I use to wipe my glasses to get that off from the skin but I just can't.

It is not a big deal but I would like to find a way to get a new one or fix it because I haven't used even a single day (maybe 5 hours max) and I am already encountering a problem.

Can I take it to any Sprint store to do that?

2 REPLIES 2
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Master

Re: Black dust on the screen.

likecy Yes. We strongly recommend you take it to the store to have it looked at to see if it can be fixed or if they need to replace it. *Robtisha Sprint Social Care Team
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Journeyman

Re: Black dust on the screen.

Its actually a DEAD pixel..

They usually apear as a black dot or a black spec on your screen. Needs to be replaced.

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