cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get Marshmallow to install....

Journeyman

Can't get Marshmallow to install....

Phone sees the update, downloads it, reboots phone then states it has an install error and I'm still stuck with 5.0.  Any ideas on how to fix this?

1 REPLY 1
Journeyman

Re: Can't get Marshmallow to install....

Try downloading Samsung Kies or SmartSwitch software on your PC and do the update with either of them.  Just google them...

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat