Recently "upgraded" to the S5 and I HATE it. I don't receive calls or texts and have to constantly restart the phone. I have gone to the store and the Sprint worker basically said it was my fault for living in a bad area, she checked to make sure the phone was up to date and that was is. I have had Sprint for years now and have never had a problem with service. My daughters iPhone works fine. My phone calls go straight to voicemail and I don't receive texts at all. It's stupid to pay for service I am not receiving. I have talked to the Sprint techs twice, which I think this phone qualifies for some sort of lemon law because I have had to do this 3 times....? I don't have time to constantly wonder if I'm missing calls. I have had to go through the trouble shooting several times and I was told that I will have to do this from now on with the phone. I DON'T WANT TO DO THIS FOR THE NEXT 2 YEARS!! I am so frustrated and am looking for a buyout. Anyone else having this problem of not receiving calls and texts? Any advice?
Yes, they told me that the phones network connection is disconnected on the closest tower. But I have never had this problem before the switch, and my daughters iPhone doesn't have that problem either. Just the s5.
I recently had my 3 lines upgraded to galaxy s5 and it was a trouble right from the begining. everything doesn't work well except the camera. Is there a way to swap for iphone 6 or terminate service?
if you have had the S5's for less than 14 days yes..if not then you can try and hopefully you'll be helped by a agent that will do this for you.
Having the same issues as well. My phone doesn't ring at least half the time. I am getting such poor service that Sprint Zone dashboard consistently either "fails" voice service check or shows signal as weak when I am at home. I activated wifi calling just to ensure I can at least make calls at home, but it still doesn't ring consistently. I have tried all troubleshooting steps suggested with no improvement. Well, except for one...I refuse to set the phone to CDMA only as Sprint Care keeps suggesting, because the so-called fix for the known issue with the Spark phones has been in the works for over 6 months with no timeline to actually get the issue fixed! I am not resetting my network preferences and losing 4G LTE functionality completely. If I wanted a blazing fast 3G [or less] phone I would just activate the old flip phone I still have laying around.
Of course I am a week past my 14 day return window. Guess I should have just taken it back when I could have, now I am stuck with a phone that has spotty at best service.
Thank you for contacting Sprint. I understand the frustration in not being able to use your device for it's intended purpose. What are the nearest cross streets and zip code? I know you may feel that you're compromising your data connection by switching to CDMA, but I would rather you have data access than spotty or none at all. Have you tried dialing ##72786#; did you see any improvements? Let me know, I'm here to assist.
Sprint Social Care
Yes, I have dialed ##727786#; I have also updated PRL and profile. I am pretty sure data conncetivity problems are related to my local tower as I had no problems out of town a few days ago. My biggest issue is my phone not ringing consistently. I am also responding on another thread so forgive me for the duplicate. My nearest crosssroad is N 19th St and Lamborn Ave in Superior WI. Zip code is 54880
Message was edited by: kab0025, added zip
I'm experiencing the same issues. I had the Iphone 5 for two years before and did not have any issues at all. I switched to the Galaxy S5 and it has been nothing but problems. I still get phone calls and SMS though, but my phone clings to that one bar of LTE signal for dear life, causing it to get hot and discharge battery like crazy!