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Galaxy S5 problem switching from 3 to 4G

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Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

My home zipcode is 38242

Master

Re: Galaxy S5 problem switching from 3 to 4G

ToniaBrown9305 - Have you checked to see if you have any pending software updates with the Galaxy S5? What I would recommend you do is download Kies from Samsung (www.samsung.com/kies). It's a program that you can back up your phone and restore. I would say to backup your phone, perform a factoruy reset, and restore your old programs and settings. - Carl
Sprint Social Care
Master

Re: Galaxy S5 problem switching from 3 to 4G

ToniaBrown9305 - I see that the area is a 3G area. I do not see any known issues. I will alert the network team to verify this. I also looked into Jackson, TN. I did not see any issues. - Carl
Sprint Social Care
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Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

Tonia,

If you are in a 3G area, try setting your phone to CDMA and see if that helps.

But you do know that the newer phones (later S4's and newer) have Spark tri-band, and in order to allow for all 3 newer wireless bands, only have 1 radio antenna, and cannot use internet at the same time as a call, for the near future (until VoLTE - Voice over LTE is implemented is implemented on towers).

Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

I see that most of these posts are from a year ago. Is there a fix yet? Our Galaxy s5's just started doing this in our home 03840.  Doesn't seem to be a problem when my husband just went out to the barn a few 100 yds away. We've been sprint customers for over 15 years, and suddenly we can't get calls while at home. I tried the airplane mode fix, but it only worked for one call. Is there something else?

Master

Re: Galaxy S5 problem switching from 3 to 4G

AllenandLiz,

Sorry to hear you are experiencing this issue. Let me take a closer look into this for you. Please provide the two nearest cross streets where this is occurring.

- Wendy
Sprint Social Care
Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

I don't really live near a cross street, but it's newington rd and mcshane ave.

Master

Re: Galaxy S5 problem switching from 3 to 4G

AllenandLiz,

I have reviewed the area. There are currently no ongoing issues. Have you tried troubleshooting your device using the Sprint Zone app?

- Wendy
Sprint Social Care
Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

I tried the sprint app and was able to make one call to the phone changed and reset settings, but any further calls went directly to voicemail. There is no problem with the network according to the app, it passes anywhere in my house. My service "bar" is at one, but if I'm outside or at the window on the north side of the house, the calls go through no problem.  If I remove the phone from the windowsill , I seem to have no service, calls go directly to voicemail. If on the windows at the south side, no service but still have one bar indicated.

I just renewed my contract, we've been with sprint forever and NEVER had no service in the house.  Yeah, the GPS puts us across the bay at times, but that isn't an issue for me. Everything is turned on, 3g, 4g, wireless (full connection there). The LTE wheel comes and goes. Why am I suddenly in a dead zone and how long will I remain there if they are upgrading the system?

Master

Re: Galaxy S5 problem switching from 3 to 4G

AllenandLiz,

Does this issue happen with all the devices on your account, or is it just one single phone?

- Wendy
Sprint Social Care
Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

This is now happening with my husbands phone as well. We both have the Galaxy s5. The other phones on the account are not currently residing here.

Journeyman

Re: Galaxy S5 problem switching from 3 to 4G

My son and daughter in law are also experiencing this problem occasionally as well. They live down the road from me.

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