Recently upgraded to Galaxy S5. Phone seems not to recognize when it's in a 4g area. And does not switch out of 3g to 4g. Only way to get it into 4g is to restart or update profile.
Solved! Go to Solution.
God speed SprintCare....This is affecting a lot of people....I hope this issues is marked in the "critical" list. Word on the internet is that it is happening to all S5 and M8 owners.
I noticed I am having the same issue with my S5 and my wifes. It worked fine the first few days we had it, but stopped switching to LTE on Wednesday/Thursday. Called customer service and they said they were unaware of any issues, but apparently there are a lot of issues. Does anyone know if sprint will let me swap for a new one or a note 3 since these phones are brand new? Wish I was still with Verizon.
I had already done an update. This one didn't help either. Why would the LTE work for a few days and then stop? Customer service said there were no problems in my area. When I go to the store tomorrow will they let me swap out for a different phone with no issues since it will be within the 14 days of getting the phone? I just don't want to have more problems.
Just got my s5 yesterday and I'm having the same exact problem. My father had the same problem with his two week old s5. Already sat on customer care for hours today. This is a huge problem considering what people are buying this phone for...4g lte with spark. Which is a pain to use. Sprint, this is a nationwide galaxy s5 spark problem. FIX IT!
And I just realized I'm 4 days past the 2 week mark. Guess I'm screwed again. I want to try taking the line out of my phone for the spark like the other guy did in this thread. Unfortunately, no one can give me the MSL number. If I can just have the LTE I couldn't care less about the stupid spark.