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How do I get the Voicemail Icon to go away on the Galaxy S5?

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Journeyman

How do I get the Voicemail Icon to go away on the Galaxy S5?

I do not have any voicemails and this icon has been here since I purchased the phone on Friday April 11

8 REPLIES 8
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Journeyman

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

You have to go to your voicemail app, go through the tutorial and walk through, and it should go away

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Journeyman

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

I went to through the voicemail tutorial when I first got the phone and the icon didn't go away. I have received voicemails and deleted them and the icon is still there. I did a force quit on Voicemail and the icon came back

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Master

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

RAMONAF02,

Thanks for reaching out to us here in Sprint Community. I've got something that you can try.


On your device got to: Home button > Settings > Application Manager > Scroll to "All" > Phone > Clear Data.

Try this and let me know. I'd be more than happy to continue looking for a resolution. I am here to help. Have a good day.

Lucia
Social Care
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Journeyman

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

thank you that seem to work!! Will let you know if it comes back. Thanks again!

Journeyman

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

Once I restarted my phone the voicemail icon xane back

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Master

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

RAMONAF02, We've been notified that our device team is investigating this problem in cooperation with Samsung. Once they've found and resolved the issue, it will be pushed to your phone in an over-the-air update. I'm sorry for the inconvenience but look for an announcement from us on this forum when it comes out.

*Christy - Sprint Social Care Team
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Journeyman

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

ok thank you

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Journeyman

Re: How do I get the Voicemail Icon to go away on the Galaxy S5?

worked for my Galaxy S6!!!  thanks

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