I haven't had a data connection on my S5 for the past two days, the wifi connection works great. I received online help from your general support. They had me reactivate my phone using the ## method and then they had me manually reactivate it. I have updated the profile and prl several times. Nothing worked. I went to a sprint store and the tech said it's a network issue, he was working on another S5 when I brought mine in. I can send/receive texts and phone calls, but there isn't a data connection. My wife's S4 has a data connection and it works fine. Any ideas on how to fix it?
Went to sprint and they flashed the new updated 5.0 to my phone...seems to have eliminated the ITSON app all together or maybe changed the name, either way - i didnt see it. Internet is back up and running but have been having a few other minor glitches that I can live with for now..
What's the version number in about device? "NL2" ?
Goodness gracious, this is so confusing now. Why has Sprint not announced this? Why do the store techs have this and not the rest of us? This is kind of my obsession (see thread here). None of this follows the pattern for the last 4 years of Samsung/Sprint updates. What's going on here!
Just to be clear. My Android Version went from 4.4.4 to 5.0. many of my menu screens are different and there are obvious changes that have been made.
The guy at the store was going to simply wipe the phone and reflash the old version back on my phone that was there before the update and turn off the auto update so it would not take the corrupt version again. When he went in to reflash he saw that the new 5.0 update was available for him to install on my phone. Facebook does not load in anymore even after a few uninstalls and reinstalls and gmail has Stopped working a few times. But so far that's all I have notices so far. I will keep you posted and GL!