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Not sending or receiving texts

Journeyman

Re: Not sending or receiving texts

What ## Code is that? And what time zone are you in?

Journeyman

Re: Not sending or receiving texts

Dial ##72786# and I'm in central time zone

Journeyman

Re: Not sending or receiving texts

I tried this both at 6:40 and 7:45 MST with no change. It's getting really upsetting not being able to use my phone.

Master

Re: Not sending or receiving texts

h8edpurdie - We'll need to look into this more can you contact us by private message and include your phone number and PIN.

- John
Sprint Social Care
Journeyman

Re: Not sending or receiving texts

I'm also the same issue. This needs to get fixed its been 4 days now

Master

Re: Not sending or receiving texts

hgrIII - What kind of phone do you have and have you already done troubleshooting?

- John
Sprint Social Care
Journeyman

Re: Not sending or receiving texts

I have the Galaxy S5 and yes I've done the everything I could including going to the service center. I was told it was an issue with the network affecting certain Sim cards and it would be resolved tonight. I'm now on day 4 of not being able to text. Couldn't they just issue me a new Sim card??

Master

Re: Not sending or receiving texts

You'll need to return to the store to see if that's possible.

- John
Sprint Social Care
Highlighted
Journeyman

Re: Not sending or receiving texts

My issue has been resolved. I sent a private message to SprintCare giving them the information they asked for (phone number and Account PIN) and they reset my services. After a device reboot, everything works again. Thank you Sprint! I didn't want to have to go to the repair store.

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