Why does the Sprint zone app update that came to my phone today delete ALL ( Yes ALL) of my home screens and replace it with the apps that sprint installed?
How can I disable this software? This is a massive headace trying to get everything back where it goes.
My wife has not done the update yet (Also has an S5) even with the setting telling the app not to update it still is trying and she keeps telling it no. It is making the phone not useable.
However while on with support last night they had me uninstall updates to it (that you can only do in safe mode) and after I did that I changed the setting again for it to not update on its own. It asked me to update and I told it "later" and it updated again anyway.
I need to know how to get it so that it doesn't ignore user settings or more preferred remove it completely. I do not want a phone that will randomly remove everything from my home screen.
Its not listening to that setting on my wife's phone either (same phone) but she is opening the task manager and killing everything every time it comes up and that seems to be stopping it.
That is not a very good work around as she has to do it frequently.
Thank you for the information. Have you taken the phone into a Sprint service and repair store to have a technician do any hands on troubleshooting? They will be able to review the settings and run diagnostic testing that we're unable to do online.
Sprint Social Care