I got my S5 about a week ago, and noticed that there are some volume issues. For some reason its incredibly low on phone calls and bluetooth calls, even when turned all the way up. Has anyone else experienced this? Its heard to hear anyone through my car speakerphone (Jabra Freeway bought in 2014) or at times through the phone.
I am having the exact same issue. My LG HB870 headphones aren't as loud as before and if you try to increase the volume with the built in equalizer or an app's equalizer the volume actually reduces! Also, I have a Samsung Soundbar. If I connect the S5 to it with the headphone jack the volume is static on the soundbar and can only be adjusted on the phone. I am also ticked because the salesperson told me the S5 had a micro high definition port ... which I used with my old phone. I am upgrading from a Motorola Droid RAZR with a micro HD port and switching from Verizon to Sprint. The S5 does not have a micro HD port. And to top it all off I get absolute GARBAGE reception at my house, barely 1 bar, whereas Verizon had full bars 4G service that was so good I got 18mbps and got rid of my cable modem. VERY DISAPPOINTED!!!!
Yes I have performed a soft reset, and a hard reset. I have also been getting a connection error 6621 and a 6602. Is this a sprint issue or a Samsung issue?
I am a Sprint employee and product ambassador, carrying a Galaxy S5. I've not experienced any such issues with call volume, either on the phone, speakerphone, headset or BT.
Are you adjusting the volume when you're ON a call, or not on a call? If you adjust volume when NOT on a call then you are only adjusting the ringer volume. You have to be on an active call to adjust call volume. You can call your own v-mail to make adjustments so you're not fiddling with it during an important call.
Make sure your headset or BT device has the volume up to max. That way you can use the phone to adjust in-call volume as necessary. Also make sure any BT device has a good charge. I've been "victim" of a dead BT headset more than once.
Lastly, Samsung has integrated some audio "safety" measures into TouchWiz. When listening to any audio source via a headset or BT device the volume increase will 'stop' and a message will be displayed on screen warning you of excessive volume and hearing damage. You have to click "OK" to keep pushing the volume up. In my opinion, it's a little annoying and it comes at a point when it's barely hear-able over typical background noise.
I hope this helps.
I bought my phone 11 days ago, and I am having the same problem. After having the phone for one week, I went back to Best Buy and they gave me a new phone. People are still telling me that I sound like I am in a tunnel! HELP SPRINT!
I brought my phone 8 days ago and I can't use my earphones (samsung and beats) in the phone because the person on the other end hears their echo. I switched to different set of earphone and was told I sound like I'm talking with my hand over my mouth, but was better than the echo.....THESE WERE IPHONE earphones (go figure). By the way, sprint swapped the phone for another one and problem still exist. Also, I used the same earphones on a friends s5 and had NO ISSUE. Maybe because they have VERIZON.