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Sprint zone app not working

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Journeyman

Re: Sprint zone app not working

Can I just undo the update and use the old version?
Master

Re: Sprint zone app not working

ibevagirl1, thanks for checking that for us. This type of error messages usually mean that the phone has a network connection error. Are you currently connected to Wi-Fi? Please try this troubleshooting steps;

go to the dial pad and enter ##873283# and tap the Call button.

Tap OK.

The handset will search for profile updates and install them.

Tap OK, restart the phone and then try again.

 

Ina.

Sprint Social Care.

 

 

Ina.
Sprint Social Care Team.
Master

Re: Sprint zone app not working

No, once the application has been updated is no longer possible to downgrade to the previous version.

 

 

Ina.

Sprint Social Care Team.

Ina.
Sprint Social Care Team.
Journeyman

Re: Sprint zone app not working

What can I do to get it to work?
Sprint Social Care

Re: Sprint zone app not working

Let's send a ticket to our Tech Support team so that this issue can be investigated. Please check your inbox and reply to the private message that I just sent you.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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