ibevagirl1, thanks for checking that for us. This type of error messages usually mean that the phone has a network connection error. Are you currently connected to Wi-Fi? Please try this troubleshooting steps;
go to the dial pad and enter ##873283# and tap the Call button.
The handset will search for profile updates and install them.
Tap OK, restart the phone and then try again.
Sprint Social Care.
No, once the application has been updated is no longer possible to downgrade to the previous version.
Sprint Social Care Team.
Let's send a ticket to our Tech Support team so that this issue can be investigated. Please check your inbox and reply to the private message that I just sent you.
Sprint Social Care