I bought a Samsung Galaxy s4 from Swappa. It is a Sprint phone, has Sprint sim card, when it boots, it has the Sprint logo. The user name under staus says Sprintpcs.com, yet when I call to activate it, customer service says the phone is locked to another carrier. The previous owner says she used the phone with Ting, yet it was not locked by Ting. Ting tells her that Ting does not have the capability to lock or unlock phones. I am so frustrated and customer service is no help at all.
Can someone please help me?
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Sprint Social Care
Thanks! You guys were great.
Problem was resolved quickly once I accepted I would get no help from anyone at the customer support call center people.
Keep up the good work and know you are appreciated.
We're very happy to read this. Remember, you can reach out to us with any questions about bill, promotions and service.
Sprint Social Care Team