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Unfortunately, Connections Optimizer Updater has stopped.

Highlighted
Journeyman

Unfortunately, Connections Optimizer Updater has stopped.

I get this message all the time.  My phone also regularly reboots and then gets stuck at the Sprint Spark bright yellow screen requiring a forced reboot by pressing Power+Volume.  I've read where some people believe these two issues are connected.  Hey, look- it just happened while I've been typing this- awesome!  I have the Smart network switch in Advanced Wifi settings unchecked.  What else can I do?  This along with no data while calling is about to cause me to return the phone.

6 REPLIES 6
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Master

Re: Unfortunately, Connections Optimizer Updater has stopped.

tykaiwy,


Thanks for reaching out. I understand that this can be frustrating. Have you taken the device o a service location to have a tech check things out. I think this may be your best bet in this situation.


Sean L
Social Care
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Journeyman

Re: Unfortunately, Connections Optimizer Updater has stopped.

No, I haven't done that.  Why would that be my first step?  I'd hoped to find an answer here without having to make a special trip to a store.  Doesn't Sprint have technical support other than the store?

Highlighted
Master

Re: Unfortunately, Connections Optimizer Updater has stopped.

tykaiwy,


We can offer simple tech support for our customers. I do advise taking the device in due to the fact that it is much easier to diagnose a device when you have it in hand. It also helps if the tech can witness the issue reoccurring.


Sean L
Social Care
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Journeyman

Re: Unfortunately, Connections Optimizer Updater has stopped.

That response along with this atrocious forum software is making me question my decision to leave Verizon.

Highlighted
Master

Re: Unfortunately, Connections Optimizer Updater has stopped.

Let's see what we can do for you have you made sure the Connection Optimizer is off. If you need help with that we can walk you through that but I do need to know what kind of phone you have?

-John
Sprint Social Care
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Re: Unfortunately, Connections Optimizer Updater has stopped.

Crawl back to Verizon when you still have a chance.

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