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Voicemail Notifications

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Journeyman

Voicemail Notifications

Lately, I have not been getting voicemail notifications or getting notifications when I have no voicemails pending. Yesterday, I received a call and when I checked my voicemail, I had 11 (ELEVEN) voicemails waiting. They were from up to 5 days back! Many of these were very urgent messages that I missed and have lost income and possibly future income because I wasn't able to check the message. Even when I check my voicemeail after a missed call it will say I do not have any voicemails. Eventually, up to several days later, the notification will come in. Is there a resolution to this problem? 

1 REPLY 1
Sprint Social Care

Re: Voicemail Notifications

Thank you so much for reaching out. Are you using the Voicemail App? If so, please check if the app is up to date:

  1. Select the Voicemail icon on the phone.
  2. Select the three dots in the upper right.
  3. Go to Settings > Updates.
  4. Verify the version is T.8.0.0.12(as of 9/29/16)  (prior version was T.7.0.0.18)
  5. If it's not the current, please check for updates and install the newest version.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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