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Black Screen and Blue flashing notification light on Galaxy s6

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Journeyman

Black Screen and Blue flashing notification light on Galaxy s6

I woke up this morning and my phone screen won't turn on. It wasn't dropped or anything and there is a blue flashing notification light. I've tried holding down the power button or trying to charge it and it does nothing. What can I do? I use it for work so I need it as soon as possible.

3 REPLIES 3
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Sprint Social Care

Re: Black Screen and Blue flashing notification light on Galaxy s6

Hey vdwr143, Let's do a force reboot. To force reboot your device, press and hold the Volume down and Power/Lock keys on the device for 10–20 seconds. This performs a simulated battery disconnect. After that, try to turn in on and let us know how it goes.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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Journeyman

Re: Black Screen and Blue flashing notification light on Galaxy s6

I'm having the same issue I have tried several soft reboots and phone will not stay on. Seems this happened right after last update.

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Master

Re: Black Screen and Blue flashing notification light on Galaxy s6

Hi Binkilee26, sorry to hear your device is having issues. That problem you are experiencing could be due to a number of reasons.

Our recommendation in this case, is to visit a Sprint repair store to have the device diagnosed and troubleshooted by one of our technicians. If possible, bring a back-up phone in case mail-in repair is needed.

 

You can locate and make appointments at the closest Repair Center at Sprint.com/storelocator

 

Ina.

Sprint Social Care.

 

 

 

Ina.
Sprint Social Care Team.
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