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Samsung Galaxy S6 Unlock

Journeyman

Samsung Galaxy S6 Unlock

I have unlock confirmation email from Sprint, that

Your device with phone number ***-**-**** has been successfully
unlocked.
***THIS EMAIL IS NOT MONITORED.

 

I reset the device to factory reset and tried T-Mobile sim. The device says 'Invalid SIM'

Getting device unlock from Sprint is a difficult process! Can some one help me understand what else is required in order to make the device work with T-Mobile?

3 REPLIES 3
Sprint Social Care

Re: Samsung Galaxy S6 Unlock

anilkrana,

Hello there! Thank you for taking this concern to our attention, I am sorry that you do not have the device unlock as you was told. We are currently having a known issue with the unlock request process, however, I would like to assist you with this. Please respond to the private message I've sent you whenever you have an available time.


Kryshna
Sprint Social Care
Journeyman

Re: Samsung Galaxy S6 Unlock

Yeah that's what the problem is for most people and it's hard to give advice because you don't know if it's really their phone

Journeyman

Re: Samsung Galaxy S6 Unlock

why don't you make it simple as

 

Message from tacocat -

 

The rep puts me on hold awhile comes back and says she can get my phone unlocked.  She gives me a code to type in and BOOM!, instantly my phone starts dinging with all kinds of calls and texts that I missed over the past 3 days.  (This code is not the same "unlock code" that I was given earlier.)

 

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