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unlock my samsung galaxy s6 to cricket

Journeyman

unlock my samsung galaxy s6 to cricket

i recently bought a samsung galaxy s6 and it reaches the requirements what do i do to get it unlocked even tho i never had sprint

4 REPLIES 4
Sprint Social Care

Re: unlock my samsung galaxy s6 to cricket

Lopez,

Hello there! In order for us to be able to unlock the device, the account information is needed. We need the phone number and the security PIN or the answer to the security question on the account that the device used to be active. As soon as you gather that information from the previous owner, you can reach back to us for further assistance. You can have more information about our Sprint unlock policy in this link http://sprint.co/1P2a4T2 


Kryshna
Sprint Social Care
Journeyman

Re: unlock my samsung galaxy s6 to cricket

what do you mean by security pin

Journeyman

Re: unlock my samsung galaxy s6 to cricket

i have the pin and number now what?

Sprint Social Care

Re: unlock my samsung galaxy s6 to cricket

Good morning Lopez.

Now that you have the information required to unlock the device, we will need to contact you. Our Account Services Department will do the rest. We just sent you a Private Message, please reply back as soon as you can.


Juan
Sprint Social Care
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