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64g s6 edge no screen rotation. seems to be an issue

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Journeyman

64g s6 edge no screen rotation. seems to be an issue

any one else having issues with screen rotation on the edge. mine won't rotate. very annoying problem. did an internet search and seems to be a problem. any known fixes or is samsung aware of this thanks

4 REPLIES 4
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Sprint Product Ambassador

Re: 64g s6 edge no screen rotation. seems to be an issue

We have identified an issue with the auto-rotate on this device.  Though it's being worked on, you can take your S6 Edge to a Sprint Service and Repair location.  If the tech isn't able to resolve it there, you may be eligible for an exchange. Let us know if you run into an issue at the store and we'll be happy to look into it for you.

Christy
Sprint Social Care
Click here to send me a PM


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Journeyman

Re: 64g s6 edge no screen rotation. seems to be an issue

went to sprint repair store and was told, sprint was working on an update. no repairs were attempted and no exchange at this time

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Journeyman

Re: 64g s6 edge no screen rotation. seems to be an issue

todays update repaired screen rotation issue

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Wizard

Re: 64g s6 edge no screen rotation. seems to be an issue

atlbrvsfan  - We are glad to hear that this issue has been fixed with the latest update. Please let us know if you have any future device issues. We are here to help.

Sean
Sprint Social Care
Click here to send me a PM


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