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I have no signal when I switch to lte

Journeyman

I have no signal when I switch to lte

Can someone help me with this problem on my phone? I have an unlocked spring version of the s6 edge plus, thus g928p. Everytime I try to switch to lte I get no signal and cant connect to a network at all. As I mentioned the phone is unlocked and I dont live anywhere near the States, I live in Europe so what could solve my problem. Its so frustrating having a powerful phone and not being abke to get the most out of it. Thanks in advance
2 REPLIES 2
Master

Re: I have no signal when I switch to lte

Artur, Sprint makes no guaranty that an unlocked device will work on another carrier's network. Whether another carrier will accept and activate a device is subject to that carrier's policies and capabilities.

 

Even if another carrier activates the device, that device may not function correctly on another carrier's network.

 

Please contact your current service provide for additional support.

 

Ina.

Sprint Social Care Team.

Ina.
Sprint Social Care Team.
GrandMaster

Re: I have no signal when I switch to lte

do you have a local sim card installed in the phone?
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