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New S6 Edge Network Issues

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Journeyman

New S6 Edge Network Issues

I've been a Sprint customer for almost 14 years now and I had never been so disappointed. I am actually considering switching carriers.

I upgraded to a Samsung S6 Edge 2 weeks ago. My phone doesn't have data or voice coverage over 50% of my day. Text messages are delivered up to hours later. I can't send text messages majority of the time and the same applies to voice. I actually called myself many times from a different phone and the call doesn't even come thru. It just goes straight to my voicemail.

Please advise on how to solve this ASAP. Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
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Sprint Product Ambassador

Sprint has released a patch today for the Galaxy S6 and Galaxy S6 edge to help those customers experiencing a high amount of dropped calls. Please read this post to learn more:

http://sprint.co/1cJb4N0

Thanks for being Sprint customers!

CJ

Sprint Product Ambassador and Sprint employee --

All opinions and views are my own. But I'm usually pretty funny and totally on point because I'm humorous and a smart guy, not just a pretty face.

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2 REPLIES 2
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Community Manager

Samsung and Sprint are researching the issue and working on a fix.  Other customers are talking about the issue and some Sprint Care agents have provided updates (as they are available) here: Re: S6 Edge connectivity issues

SeaWolf

Community Administrator

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Highlighted
Sprint Product Ambassador

Sprint has released a patch today for the Galaxy S6 and Galaxy S6 edge to help those customers experiencing a high amount of dropped calls. Please read this post to learn more:

http://sprint.co/1cJb4N0

Thanks for being Sprint customers!

CJ

Sprint Product Ambassador and Sprint employee --

All opinions and views are my own. But I'm usually pretty funny and totally on point because I'm humorous and a smart guy, not just a pretty face.

View solution in original post

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